Austin IT, Voice & Video. Solutions for Business
Austin Business Phone Systems, Surveillance Cameras & Managed IT Services
Business Phone Systems in Austin, TX
Innovative Communication Systems has been providing and servicing business phone systems in Austin since 1981. Our phone system technicians and sales representatives provide timely and cost efficient services for a wide variety of telephone systems for use by large organization, mid-size offices, and small businesses. Live demonstrations of any of the products or services we sell are available upon request.
The use of business phone systems in Austin have changed dramatically over the last few years. Before many businesses were using relatively simple telephone systems which offered them only a few limited features. Essentially businesses used their phone system to take a call, make a call, or transfer a call. As technology of phone systems advanced, so did the way that businesses started to use them.
In today’s business environment, Austin phone systems have a vast number of features available that can be customized specifically to the needs of the user. Some of the standard features that most systems now offer are things like, voicemail, call forwarding, auto-attendant, audio conferencing, and the ability to use the internet to make and receive calls (known as voice over IP). As these features became available, business owners started to realize that they could use their phone system to produce a positive ROI (return on investment) for their company.
An example of how Austin based businesses have started to use their phone system, would be the average use of nearly any sales organization.
In a sales organization, most employees conduct business over the phone as well as in person. Some salespeople might spend have the day in the office and the other half meeting with clients. In the past, if a potential client called a sales person while they were away from their office, they would have to leave a message for when the sales person returned. In many cases, not being able to reach the sales person led to the potential client seeking the services of a different company, and in the end, lost revenue for the business.
Now let’s take a look at how this has changed through advancements in business phone systems.
By using a feature such as call forwarding, a sales person now has the ability to forward calls to their mobile phone while they are away from the office. So when a potential client calls them with an important question about the product or service they’re trying to buy, the sales person has the ability to take the call on their mobile phone, thus eliminating the need for the potential client to have to leave a message and wait for a call back. This generally results in significantly more sales, because sales people can now be reached regardless of whether or not they are in the office.
While the example above may seem a bit simple, the idea of being able to use your phone system to have a positive impact on revenue is very powerful, and more businesses that ever in Austin are taking advantage of the features and options available through their phone system to do just that. They are becoming more efficient and effective in the way they communicate with their customers, saving them both time and money, as well as improving the overall customer experience.
If you would like to learn more about how your business or organization can benefit from a new phone system, please take a moment to give us a call or use the live chat on our site. We’ll set up a time to come and speak with you about your needs, and design a system that will help you grow your business while also reducing your costs.
Austin Managed IT Services & IT Support
More businesses in Austin are utilizing the managed IT services offered by ICS everyday. For a fraction of the cost spent on a full time IT staff or even just one IT professional, you can receive the same basic benefits normally received. These benefits include: 24 hour monitoring and custom alerts for your office computers and networks. Complete back up of all data managed per computer. Automatic updates for all computers specific to the operating system being used. On-site IT support as well as professional phone support. These are just a few of the benefits enjoyed by our clients that user our Austin managed IT support services.
When considering the cost of traditional IT support companies, of which, business owners would normally only call if there was a serious problem, the return on investment is significantly less than if a business decides to go with a monthly managed IT support plan. These type of plans save time and money because they monitor the network 24/7 and proactively deal with software updates and potential hardware failures prior to any damage or problems being created. This can be one of the best IT solutions available for the majority of small business owners.
Find out how your business can benefit by using ICS as your Austin IT support company. We will always work hard to provide you with the best service possible.
Austin Video Conferencing Systems
The use of video conferencing in Austin has grown significantly over the last few years. Austin business owners have found that by using these systems they can save a significant amount on travel and business meeting related expenses. Those Austin video conferencing systems have been relatively expensive in the past, ICS has found innovative ways to lower those costs as well as increase performance of the unit itself.
If you want to learn more about the benefits of using this type of technology in your business, you can request a demo from ICS and we will let you test the equipment at no charge. This is just one of the ways that we’re working to help businesses in Austin utilize video conference services.
Use of Surveillance Cameras in Austin
Through increased production and lower costs of hardware, Austin surveillance cameras have become increasingly popular with businesses of all types and sizes. But that’s not the only reason for the use. Case studies have shown that nearly 98% of businesses can benefit from some sort of surveillance system at their Austin location.
Through use these surveillance systems, business owners can monitor their staff, retail locations as well as their inventory. With those being some of the most important things for a business owner to monitor, it’s no wonder that ICS has begun selling, installing and servicing surveillance cameras in Austin.
If you would like more information about how your business can benefit from professionally installed Austin surveillance systems, please contact our office and we’ll be more than happy to give you a free demo of the products and services offered by our company.
VoIP Solutions for Austin Businesses
Austin is no stranger to VoIP. Austin business owners have been utilizing the strengths of VoIP phone systems in their business since its conception. The reasons are relatively apparent; VoIP can save you hundreds of dollars and in some cases thousands, in comparison to traditional communication solutions. Maintain your own voice system platforms, easily move phones from office to office and program each VoIP phone system through a friendly graphical interface. These are just a few features offered with the systems that we sell and install. If your business is interested in a VoIP solution, call our Austin office today and get a free quote on any of the products or services sold through our company.
Austin Unified Communication & Messaging Systems
Some business owners have recently asked us what the difference is between unified communications and unified messaging in Austin. The answer is that they are the exact same product with two different names. Though this has caused some confusion in the communications industry, ICS has always strived to educate the customers and focus of the service provided by a product as opposed to the brand name or industry term. Many customers find this to be the main reasons they use our company for their telecommunication needs.
The benefits offered by Austin unified communication systems are simple. You gain increased access, mobility, storage and use of the telecommunication products your staff use everyday. These products include hardwired phones, smart phones, PDA’s, voicemail, faxes and emails.
Voice/Data Cabling in Austin
Austin voice and data cabling needs have changed quite a bit over the last decade. Even in the late 1990’s, many businesses could survive with relatively simple cabling of their phone and computer network. But in today’s information technology rich era, 85% of businesses operating in Austin have multiple cables throughout the office for their phones, computers, internet, fax machines and network servers. Because this equipment is so vital to the success of a business, it’s important that all data and voice cables are set up by professionals.
Our Austin data cabling office is proud to be one of those professionals. We will constantly strive to do our best when cabling your current data or voice network, preparing for a completely new network or testing a network that already exists.
Toshiba - Austin
Although we are not Toshiba Telecom, our Austin office provides sales, service and support on all Toshiba products. This means that we can install Toshiba products that you have purchased from a Toshiba office or vendor as well as provide support on the current products that you have in your office.
Tadiran - Austin
ICS is not an official office of Tadiran America, however our Austin office provides sales, service and support for all Tadiran products and solutions. Our specialists can install equipment purchased direct from the Tadiran office or an authorized representative and we can provide you service or support on any Tadiran equipment that your business is currently using.
Mitel - Austin
Mitel offers business communication systems, business telephones, conferencing systems and a host of other telecommunication solutions. ICS is proud to offer both sales and support of all Mitel products and services. Recently the Mitel office in Austin has announced that they will no longer be selling direct or offering direct support to businesses. This is also the case for the business phone systems they have been manufacturing for over 20 years. ICS has stepped up their efforts to support Mitel systems by adding new staff members that will only handle Mitel related service and support issues. For more information, please feel free to give us a call.
Intertel and Axxess - Austin
The Intertel and Axxess offices are no longer servicing customers in the Austin area, but ICS is leading the way to help those with phone systems, from both providers, get the support and service they need to maintain their telecommunications equipment. In situations where you’re interested in changing your telephone system, we can help to provide you a new one that will meet the current needs of your business. If your business has products from either Intertel (inter-tel) or Axxess, you can call our Austin office for information about service, manuals or technical support, and we’ll be glad to assist you.
Phone System Repair/Installation
Our Austin technicians are well trained to offer phone system repair as well as installation. If you are having problems with your phone system, please call us and we'll be more than happy to evaluate the problem, suggest repairs that are cost effective and get you back in business.
Austin Call Recording Systems
Call recording systems in Austin have been in use for many years but they have never been as affordable as they are today. As well as being affordable, they offer more functionality and customization than ever before. Those are just a few of the reasons that business owners in Austin started recording both in-coming and out-going calls within their company.
ICS is proud to offer call recording systems in Austin that enable business owners to record their calls as efficiently as possible for a price they can afford.