Managed IT Service Plans

Features

Time & Material

Gold

Platinum

Proactive Support

-

24 x 7 Remote Monitoring & Network Alerts

• Server stability and performance
• Virus attacks and update problems
• Data backups and disk utilization
• Notification of unusual events

-

Unlimited Help Desk Support (8-5 M-F)

-

After Hours Help Desk Support

-

Onsite Engineering Support

$125 / hr
+ $30 Trip Charge

$75 /hr if pre-paid with plan
$100-125 hr block purchase
hourly rates otherwise

Unlimited Free
Service calls
Additional Projects at $75 / hr

Emergency Response Time

No Guarantees

1 hour or less

1 hour or less.
No after hour surcharge

Off-site Backup

-

10 GB included

25 GB included

Dedicated Account Support

-

Network Documentation

-

Network Asset Tracking

-

Intelligent Patch Mgmt.

-

Software Deployment and Updates*

-

Adding and Removing Users

-

Online Custom Client Portal & Ticketing

-

Executive Summary Monthly Report/Check-up

-

Quarterly Reviews

-

Annual CTO sessions

-

Manage and Order License Updates & Warranty Parts*

-

Installation of Replacement- HW and SW*

-

-

Recovery of Server in case of Complete Disaster*

-

-

• AntiVirus, AntiSpyware & desktop FW
• AntiSpam
• Microsoft Exchange / SharePoint

Per user per month charges
Vary by Service

Per user per month charges
Vary by Service
No On-Site

Per user per month charges
Vary by Service
On Site