The Coral Flex Attendant console is an advanced Computer Telephony Integration (CTI) tool that provides powerful attendant capabilities on a networked PC. With the Coral Flex Attendant your telephone attendants can handle calls through an intuitive, easy-to-use PC interface without disrupting their daily computing tasks. Take a look at some of the features below. For more information or to see a live demonstration contact the friendly and knowledgeable staff at ICS by calling 1-866-427-4722.

Features

  • Simple and effective user interface
  • Fast and straightforward installation
  • Busy, idle, forwarding and do not disturb information across the network
  • Comprehensive soft phone functionality
  • All functions are accessible via mnemonic keys, mouse or menus
  • Contextually sensitive help menus
  • Directory - synchronized with Microsoft Outlook or stand-alone address book such as Microsoft Access
  • Direct access to "Send E-mail"
  • Remote API for passing telephony status across the network
  • Attendant memos per directory listing
  • Call status display
  • Directory listings include business, voice mail, mobile and home fields
  • Conference manager for adding and removing conference participants
  • Speed-dial buttons, optimized for page queues and conference bridges
  • Automatic pop-up and minimize
  • Search by first name or last name