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Tadiran uCMC (Unified Coral Messaging Center)
The Unified Coral Messaging Center (uCMC) offered by Tadiran is essentially one of the best unified messaging systems available today. Simplify your communications and improve your ability to respond. Communicate efficiently and effectively by managing all message types through standard email clients such as Microsoft Outlook, retrieve voicemail messages on a PC or through any telephone. Learn more about the awesome power of unified messaging and the uCMC by contacting ICS today at 1-866-427-4722 or take a look at the features and benefits below.
Improved Response Benefits
- Ensure fast message handling and client satisfaction even during high-volume calling periods
- Enhance customer service by eliminating lost messages and curbing "phone tag"
- Improve response to customers by using a PC or telephone to receive and respond to messages
- Enhance productivity by enabling employees to respond quickly to messages, making them available for other tasks
- Enable mobile employees to keep in touch seamlessly from any location
- Save time and resources with simple GUI administration
Features
- Admin over LAN
- Auto attendant
- Automatic message cleanup
- Automatic nightly back ups
- Broadcast announcements
- Call screening
- Call supervision
- Custom Call Routing (time sensitive greetings)
- Custom Call Routing (menus)
- Customizable reports (such as port statistics, blockages, etc.)
- Definable delivery type (immediate, future)
- Dial by name
- DTMF administration
- End of recording alert
- Envelope information
- Expert mode
- Fax Mail
- Fax From Desktop
- Forward messages via email
- Group lists - private and public
- Guest mailboxes
- Holiday greetings and actions
- Intercom paging
- Linking mailboxes
- Listen and dial using CID
- Mailbox - scheduler
- Mailbox linking
- Message delivery options - normal, urgent, confidential etc.
- Message intercept
- Message playback, skip, save and forward
- Modem - remote access for programming (optional)
- Network monitoring of activity
- Non-receipt notification
- Operator per menu
- Operator scheduler (time, day and date)
- Outlook integration
- Paging and PageQ integration
- Personal Call Director
- Programmable Class of Service
- Programmable message playback order
- Programmable MWI
- Programmable outcall notification
- Programmable time and date
- Programmable trunk access code
- Proof of delivery notification
- Real time system status
- Remote changing of operations mode
- Remote administration (TCP/IP)
- Remote shutdown
- Remote system greeting maintenance
- Security code - system and personal
- Silent monitor
- Silent monitor record length
- Single digit menus for personal mailboxes
- SIP integration
- SMS message alerts
- Temporary greeting - system and personal
- Text message alerts
- Trunk specific greetings and routing
- Undelivered message notification
- Unified Messaging Integration - POP3 / SMTP, IMAP