Call Recording
The Tracer is being used across the country by contact centers to improve service through call recording and monitoring tools. Tracer is a CTI enabled digital call recording & logging system that records, stores, organizes and can play back phone conversations. The Tracer can also help improve the quality of your business operations including training, quality control and customer service.
Take a look at some of the awesome features of the Tracer below and if you would like more information please call ICS at 1-866-427-4722.
Tracer Features and Functions
- Cradle to Grave Recording captures every moment of the call, even while the caller is on hold.
- Look-Back Recording records an entire conversation, even if the recording was initiated after the call began.
- Call Monitoring allows authorized users to monitor calls as they're happening, whether those calls are being recorded or not.
- Selective Recording records specific or random extensions, groups of extensions, or every extension.
- Bookmarks are automatically inserted in every recording whenever calls are transferred or put on hold. With bookmarks, finding particular calls or specific parts of calls is easy and significantly decreases the amount of time needed to retrieve and play back the recordings.
- After-Call Actions can be taken after a call ends, including sending an e-mail or instant text message, or launching another program to take some action.