Common Pitfalls to Avoid When Finding an IT Support Provider in San Antonio

IT support San AntonioIt is estimated that the managed IT services industry should become a $33 billion industry by 2020. That level of growth can be attributed to the incredible benefits that businesses of all sizes can reap from having MSPs handling all or some of their IT needs. If you are looking for an IT support provider in San Antonio, there are a lot of things to consider, including the costs, the services, and the level of support. On the other hand, here are just a few of the common pitfalls to avoid when making this important choice:

Choosing a Provider with No Track Record

While certifications and qualifications may be impressive, practical experience is an all-important measure, as well. Standards and trends are always evolving in the IT space, so you need to work with a provider that has hands-on experience solving IT issues and providing relevant solutions. They should be able to demonstrate their track record and have a few years under their belt. You can look for a referral or find previous customer testimonials to help you find good services. It also helps when the provider has experience across a range of industries, especially in your industry!

Not Understanding the Pricing Structure

There are different models you may consider for IT support in San Antonio. It is on you to clarify whether the provider charges per device, per user, or using a tiered model. Managed services give your business access to more affordable IT services, but it’s still vital to make sure you only sign up for services that you need and can afford.

Neglecting Regulatory Requirements

Depending on the industry you operate in, there may be more or less compliance and regulatory requirements under which your IT services and data security practices must fall. In healthcare, for example, client medical records are protected strongly, and any breaches are met with severe repercussions. You must be aware of what kind of certifications and compliance concerns are important in your sector and do all you can to make sure that your IT provider is aware of these and committed to upholding the required standards.

If you’re looking for a trusted partner to provide you with IT support in San Antonio, get in touch with ICS. We have 35 years of experience providing IT services across different industries. We are ready to work with you to find the right combination of IT services and products for your specific stage of growth.