You might have noticed that businesses in your industry are growing as a result of leveraging the power of information technology. Chances are that you also want to see your business enjoy the same growth as your competitors. There are different routes you can follow to achieve the level of success that you envision for your business. These routes include outsourcing your IT functions to an IT services provider in San Antonio, hiring an inhouse IT team or engaging a break-fix service provider when needed. Before deciding on the right kind of managed service provider (MSP) you will settle for, it is important that you first start by understanding what each one brings to the table.
Break-Fix IT Providers
These IT service providers are called upon to fix an IT system that has broken down. They are the IT solutions provider that you turn to when your IT system has either crashed or been attacked by hackers. As the name suggests, break-fix IT providers are like the plumbers you call when your sink needs to be unblocked. Unlike sinks, which are straightforward to repair, IT systems are often complex, and one firm’s IT system differs markedly from another’s. Thanks to this reality, break-fix IT service providers are not the best choice of IT solutions provider for your business. Regardless of the fact that they are the cheapest of the three types of IT services providers in San Antonio, this advantage can easily turn into a disadvantage, especially if these providers take too long to fix your IT problems or if their cost ends up exceeding your budget.
This is the most expensive of the three types. Internal hires are expensive because it means that you will have to hire sufficiently qualified staff to handle your IT needs, rent out office space to host the department, equip the department with the latest software and hardware, set up your own servers and foot the bill for supporting the department. Though this option has many benefits, one of the greatest disadvantages of internal hires is a cost that can greatly eat into your profits.
MSPs are the best option for businesses of all sizes. These type of IT solutions providers bridge the gap between break-fix and internal hires. MSPs take up the IT functions of a firm and offer 24/7 support to the employees working for the firm. Outsourcing your IT functions to an MSP will ensure that you benefit from onsite and remote support. The MSP will send its technicians to carry out routine maintenance of your IT systems and send them to respond to an IT-related problem that requires onsite fixing. Also, in the event that you need remote support, your MSP will offer this service. The best feature of this kind of support is that all services offered will be done on a fixed budget.
Thinking of hiring an MSP? At ICS, we are an IT service provider in San Antonio specializing in offering managed services. Contact us today and let us discuss how we can help your business meet its objectives.