•   Jason Simons
  •   Aug 02, 2018

 
IT support HoustonIT support providers in Houston can help your business reduce the costs of operation substantially in a number of ways. But here’s the thing: when it comes to outsourcing technology to an MSP (Managed Service Provider), it’s important to remember that not all MSPs are created equal. If you’re accepting services from a local MSP, you’re likely going to experience better IT support than if you go with an offshore MSP.

Reasons for International Outsourcing

You may be asking yourself why anyone would outsource internationally when local options are available. Well, here’s the thing: localized IT support in Houston is more likely to cost more than that which is international.

Drawbacks

But you get what you pay for. If you’re working through an international call-center, their hours aren’t going to be the same as yours, even if they work around-the-clock. For example, the techs on the phone at an overseas agency may be working in the middle of the night, while you’re working in the middle of the day. Even if they’re fully awake, you may get lackluster service owing to the time of night where the MSP is.

Next, there’s a language barrier to consider. If you can’t understand someone’s English, or they can’t understand yours, it becomes difficult to communicate sans translation services. This can lead to irritation and confusion.

Last but not least, remote service located overseas can’t send a tech out to your physical location. This is probably the biggest issue, as there will be times when talking to someone over the phone just won’t cut it. You need service that is hands-on and local.

A Better Solution

IT support in Houston can provide you with localized solutions which are designed to help your business reach its greatest profitability. Contact us now at ICS for the latest technology solutions and to know how we can help your business operate at peak effectiveness.