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Managed IT Service Plans

Features
Time & Material
Gold
Platinum
Proactive Support
Time & Material:   -
Gold:   Check
Platinum:   Check
24 x 7 Remote Monitoring & Network Alerts
  • Server stability and performance
  • Virus attacks and update problems
  • Data backups and disk utilization
  • Notification of unusual events
Time & Material:   -
Gold:   Check
Platinum:   Check
Unlimited Help Desk Support (8-5 M-F)
Time & Material:   -
Gold:   Check
Platinum:   Check
After Hours Help Desk Support
Time & Material:   -
Gold:   Check
Platinum:   Check
Onsite Engineering Support
Time & Material:   $125/hr + Trip Charge
Gold:   $75/hr if pre-paid with plan. $100-125hr block purchase. Hourly rates otherwise.
Platinum:   Unlimited free service calls. Additional projects at $75/hr.
Emergency Response Time
Time & Material:   No Guarantees
Gold:   1 hour or less
Platinum:   1 hour or less. No after hour surcharge.
Dedicated Account Support
Time & Material:   -
Gold:   Check
Platinum:   Check
Network Documentation
Time & Material:   -
Gold:   Check
Platinum:   Check
Network Asset Tracking
Time & Material:   -
Gold:   Check
Platinum:   Check
Intelligent Patch Mgmt
Time & Material:   -
Gold:   Check
Platinum:   Check
Software Deployment & Updates*
Time & Material:   -
Gold:   Check
Platinum:   Check
Adding & Removing Users
Time & Material:   -
Gold:   Check
Platinum:   Check
Online Custom Client Portal & Ticketing
Time & Material:   -
Gold:   Check
Platinum:   Check
Executive Summary Monthly Report/Check-up
Time & Material:   -
Gold:   Check
Platinum:   Check
Quarterly Reviews
Time & Material:   -
Gold:   Check
Platinum:   Check
Annual CTO sessions
Time & Material:   -
Gold:   Check
Platinum:   Check
Manage & Order License Updates & Warranty Parts*
Time & Material:   -
Gold:   Check
Platinum:   Check
Installation of Replacement - HW & SW*
Time & Material:   -
Gold:   Check
Platinum:   Check
Recovery of Server in case of Complete Disaster*
Time & Material:   -
Gold:   Check
Platinum:   Check
Hosted Service Plan Add-Ons
  • AntiVirus, AntiSpyware & desktop FW
  • AntiSpam
  • Microsoft Exchange / SharePoint
Time & Material:   -
Gold:   Check
Platinum:   Check

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

Initial Rates will be based upon number of devices managed and the servie plan selected.

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