Net Promoter Score (NPS)
Among the many metrics to indicate the quality of a company, the net promoter score stands apart as a trusted figure and business standard.
Measured by an independent party, the NPS is a global average comprised of responses from 76,000 respondents. At ICS, we are proud of our customer service. We believe that if you're not measuring your service, you're not managing it and takes steps to truly learn what our customers think so that we can grow and change accordingly. The Net Promoter Score allows us to reliably measure the success of our customer service and respond to concerns where we can improve.
While any company can claim to offer great customer service, ICS takes steps to both ensure and demonstrate our dedication to personal attention and care. We value every client and the relationships that we've cultivated through our years of business, and our priority centers on working closely with every business to achieve the best possible results for their individual needs.
No company is perfect. However, at ICS we use every mistake as an opportunity to improve our solutions and our service. Through actively encouraging feedback for every project and promoting growth in our employees, we believe in taking real steps to provide the best customer service in the industry.