Houston IT, Voice & Video. Solutions for Business
Houston Business Phone Systems, IT Support & Technology Solutions
Business Phone Systems for Houston
Houston business phone systems have changed the face of businesses over the last 30 years; allowing businesses to operate more efficiently, effectively, and with a greater reach than ever before. A recent study of over ten thousand businesses in Houston reported that 83% of owners indicated that their phone system was the most important piece of equipment they owned, outside of equipment used to produce products or fulfill services they offer.
Since 1981, our office has been helping business owners in Houston design and implement phone systems, that really help their business grow. We take pride in being listed with the Better Business Bureau and in good standing. Our company has been recognized nationally as one of the best service providers of business phone systems in Houston by Toshiba America & Mitel. As a company, it is our goal to maintain that level of service with all the clients we supply and support.
Whether you are just starting your business or have been operating for years, we can help your organization design, install or repair a professional business phone system in Houston that will help your company grow. With nearly three decades of experience, let our knowledge work for you. Call today to schedule a demonstration of any of the products and services we offer related to business telephone systems.
Try out of new online quote request module and receive our official office phone system buyer’s guide. To get started, simply answer the questions below about whether you are installing a new phone system, replacing an existing system, or expanding on the one you currently have installed. You’ll also be asked for the number of telephone extensions (phone lines) that you’ll need as well as how many locations will be supported by your system. A few of the features that you can request include: automated attendant, voicemail, call recording, unified communications & computer integration.
Providing the requested information requested below will help our technicians to better understand your needs, and provide you with a detailed plan to achieve your communication goals. So get started today and allow us to help you make a great decision when deciding to purchase a new phone system for your business.
Managed IT Services & IT Support Company in Houston
Houston IT support services (also known as managed IT or outsourced IT) have become an essential part of the operations of most businesses. There are several reasons why it's so important but one of the greatest factors is the cost of employing additional IT staff to manage the company’s computers, servers and connected networks.
By using innovative technology, ICS is able to help businesses in Houston manage the majority of their IT related issues proactively using a managed IT service. This service includes remote monitoring, data backup, disaster recovery, and software updates for all office computers, servers and even select smartphones.
Through remote monitoring, our managed IT service in Houston will check to make sure all systems are running smoothly and that when problems occur, they are detected in real-time so they can be handled as quickly and efficiently as possible. In addition to remote monitoring is also the ability to solve technical issues remotely without having to interact with the end user, saving travel time and time having to speak with an employee.
Offsite data backup is one of the key points of our Houston managed IT service packages. Automatic backups will give you peace of mind in knowing that all the data on your network, vital to your day-to-day operations, is backed up daily and securely stored offsite. This data is then available in case of any data-related disasters or failures.
By having a disaster recovery plan in place, businesses can avoid a serious loss of the data when disasters take place. This service offers amazing protection from events like floods or other natural disasters, equipment failures, accidental deletion of data, and just about anything else you can think of that would cause a business to lose their data. Most business owners consider having a disaster recovery plan in place for their business as an absolute necessity considering the amount of technology they depend on to operate their business.
Another important part of the IT support services, offered by our Houston office, is professional software updates. Many times updates can be critical in maintaining the health of computers and servers. These updates can protect your system against viruses as well as holes used by hackers to attack your network.
Whether you have one computer or one hundred, our Houston managed IT service will make sure that your IT equipment is managed professionally and cost effectively. If you are interested in learning more about how your company can benefit, please call us and we’ll be happy to answer all of your questions.
Note: There is a difference between managed IT services and IT support in Houston. As reported by most IT consulting companies, the main difference is that a managed IT service is proactively managing your network and computers, whereas IT support is generally a company you call upon once a problem has occurred. ICS provides both managed services and traditional IT support. Our services are most popular with medium size businesses that are generally in the following industries: medical, hotel/hospitality, attorneys/lawyers, and oil or energy.
Houston Surveillance Systems
Surveillance systems in Houston have been a major factor in not only protecting businesses from theft but also from employee/customer related lawsuits. This saves businesses a significant amount of money each year. In a two year study of one of the largest retailers in Houston, showed that losses due to theft, customer lawsuits and workers compensation claims, was cut by over 80% after a professional surveillance system was installed.
Additional studies also showed that surveillance cameras and security systems also reduced the amount of incidents involving assault (both instigated by employees and the general public), as well as vandalism (destruction of property).
The graph below shows the most recent survey, conducted by ICS, on which areas Houston based businesses are most vulnerable. Installing video surveillance cameras, in key locations, within the buildings and the outside property owned by a company, can reduce these vulnerabilities significantly.
So, one question that’s always asked is: How much does a professional Houston surveillance system cost? We’re glad to report that the cost has become increasingly more affordable in the last few years, mainly due to increased production and lowering cost of technology related products used to create the system itself. So the cost has gone down but the quality has actually gone up. The system itself can be set to record 24 hours a day, 7 days a week, or rules-based programming can be implemented to record specific events. These pre-set recordings can be automatically emailed to emails specified by the business owner. Some Houston surveillance systems can even be monitored remotely via select smartphones and PDA’s.
If you have been considering installing surveillance cameras in your Houston location, there’s never been a better time to do it. ICS will help you design, install and manage a surveillance system that will give you peace of mind and protect you from loss.
Use of Video Conferencing Systems in Houston
The use of video conferencing systems in Houston has become increasingly popular with businesses of all types and sizes. One of the main reasons for the increase in use is due to the high cost of travel associated with meeting and servicing customers outside of the Houston metro area.
Take for example the cost associated with two employees, located in Houston, that need to meet with a client in Corpus Christi. With this being a little over 200 miles away, there are sure to be some heavy costs associated with this meeting:
- Downtime – In this particular example, whether the employees fly or drive, the downtime will be about the same, roughly 3 hours per employee, or a total of 12 hours that were not spent meeting with the client but that the company is still required to pay wages for.
- On-the-road Expenses – These will include the cost of a rental car, fuel, and meals during travel.
- Overnight Stay Expenses – In a situation where the meeting takes place over 2 days, you can include the cost of a hotel stay for your employees, which can also mean additional meal expenses or other necessary “away from home” expenditures.
For the scenario above, if the employees would have used video conferencing to conduct the meeting with their client directly from their Houston office, they would have been able to completely eliminate all travel expenses as well as the cost associated with loss of productivity.
In conclusion, through the use of a professional Houston video conferencing system, local businesses now have the ability to connect and service customers located all over the world for a fraction of the cost of traveling to their physical location.
If you would like more information about how your organization can benefit from new technology in Houston video conferencing systems, please contact our office and we’ll be more than happy to give you a free demo of the products and services offered by our company.
Houston Unified Communications & Messaging Systems
Unified communication and unified messaging systems are helping businesses across Houston connect faster and easier with their employees as well as with their customers. A unified communication system gives business owners more control over the different types of communication and messages they receive. Whether its voicemails, faxes, emails, or text messages, you can now easily store and retrieve all communications through a single point of access. This gives your company a significant advantage when trying to increase productivity and cut down on time spent finding voicemails, faxes, etc.
Here’s an example of how this product would be used in a business environment. Let’s say that one employee receives three different types of messages throughout the day; emails, voicemails and faxes. Many times try to keep up with all this type of communication can be difficult; emails come in online, voicemails come in through the phone system, and faxes come in as paper documents. So when they go to search for an important fax they received two weeks ago, they might have to search through a pile of papers, or if they don’t find it, they might have to contact the person that originally sent it and ask them to send it once more. If this particular employee was using unified communications, these faxes would be sent to their email as a PDF, allowing them to view and print right from their computer. Finding a fax from two weeks ago would be as simple as searching their email. In addition, if they needed to send that fax off to someone else within the company, they could simply forward the email with the PDF file attached.
The scenario above is one that happens every day in offices across Houston. With use of unified communications, these offices can help their employees be more efficient, spend less time searching for the different types of communications they receive, and spend more time helping the company grow.
If you are interested in learning more about unified communication systems and advance messaging control, please call us and a service advisor will be glad to assist you in learning everything you need to know about helping your company communicate more effectively.
Houston Voice/Data Cabling Installation & Support
As technology has increased within offices in Houston, so have their cabling needs. In previous years all you needed was one or two cables to connect your phone and potentially a fax machine. But now businesses have intense cabling throughout their network that works to connect computers, business phone systems, servers, televisions, surveillance systems and everything else that requires a cable.
The majority of data cabling installations for businesses in Houston include; category 3, category 5, category 5e, category 6 and fiber optics. Without these cables to connect your voice and data networks, your office cannot function. That’s one of the reasons it's so important to make sure that you hire the right company to install and manage these cables.
Our office has been installation voice and data cabling networks in Houston since 1981. You can feel confident in knowing that our company will always do its best to make sure that your network is cabled using the best quality cables and in the most effective way to ensure that your office runs smoothly and problem free.
VoIP in Houston
More Houston business owners are finding out that voice over IP is right for their business. And why wouldn't they. VoIP can save your business hundreds and in some cases thousands of dollars a month in comparison to traditional communication providers. Business owners can now maintain their own voice system platforms, easily move phones from office to office and program the system through a friendly graphical user interfaces.
One of the concerns though that many business owners have about VoIP phone systems is the quality of the calls; how they sound, will there be a delay, and how often will calls get dropped. This is certainly a valid concern considering that when VoIP first came out, the quality was very inconsistent and was not something that a business could rely on during their day-to-day operations. But VoIP technology has improved significantly over the last few years, and many of our current clients that use VoIP report that the quality is equal to that of traditional phone lines.
It’s important to add that though VoIP business phones have improved significantly, there are still some limitations when it comes to your internet connection. For those that have a weak internet connection, they may not be able to take full advantage of everything that VoIP has to offer. While it is common for national VoIP providers to simply ship out VoIP phones to any business in Houston that is willing to buy them, ICS will only install VoIP in your office after conducting a thorough check of your internet connection, including speed (both download and upload speeds) and consistency of the connection. We do this because we want to make sure you have the best experience possible when switching to VoIP.
As a business owner, you may still have questions about whether or not VoIP is right for you, and what you can expect from this type of technology. We’re here to help answer those questions. So call us and we’ll walk you through the process of switching to VoIP, let you know whether or not this type of technology is right for your business, and show you approximately how much money you can save over traditional phone service. ICS is an official provider of VoIP in Houston. We offer full service, sales, and support for businesses.
Please note: Many times VoIP service and systems are referred to as hosted phone systems or a hosted PBX. There are many different ways to utilize VoIP, so a telecommunications consultant, or professional VoIP provider, should be used before consulted before VoIP is deployed within your organization.
Toshiba - Houston
Toshiba offers Houston area business owners the flexibility and support they need to migrate and expand their current system while protecting their initial investment. ICS is an authorized Toshiba dealer, and only licensed technicians will be sent to work on projects that include equipment manufactured by Toshiba Telecom.
Whether you’re looking to repair or make additions to a Toshiba phone system that you currently own, or would like to purchase a completely new system for your Houston office, ICS can help.
Speak with ICS and find out if Toshiba Telecommunication products are right for you.
Tadiran - Houston
Tadiran offers VoIP business phone systems and unified communications for all size business including SIP VoIP telephone systems and support for SIP trunks. ICS is the number one distributor of Tadiran products and services. Let ICS guide you through deciding whether or not Tadiran is right for your business.
Mitel Office - Houston
ICS is an official provider of Mitel products and solutions. We provide sales, service and support for all Mitel phone systems. Though Mitel no longer sells their products directly to businesses, nor do they provide direct support, our specialists are authorized to sell and install all equipment manufactured by Mitel as well as provide service or support on any product your business is currently using. This includes their popular line of business phone systems and telecommunication devices.
Many businesses in Houston has made the switch to a Mitel phone system because of the ease of installation as well as the amount of features that come standard with most phones. Business owners can expect increased productivity as well as better communication from their employees when using a system manufactured by this company.
Mitel phone systems support a number of technological advances, such as VoIP, sip trunking, and unified communications. For more information about the features and benefits of using Mitel products for your telecommunication needs, contact one of our service representatives and we’ll be glad to assist you.
Intertel and Axxess Office - Houston
Intertel (inter-tel) and Axxess use to provide business phone systems and telecommunication solutions to businesses located in Houston. Recently they have made the decision to no longer provide technical support either on-site or over the phone. This also includes putting out new administration manuals that have information about how to fix common problems. Because the Intertel and Axxess office in Houston spent a great deal of time and effort to make their brand known, many businesses are still using telephones from both of these providers. Since you can no longer go to the manufacturer for parts or equipment, ICS has decided to dedicate a number of technicians to help those that need support. To contact us, simply use the contact form on our website or give us a call.
Phone System Repair/Installation for Houston
ICS has trained phone system repair and installation teams ready to assist you with your communication equipment. Our technicians are skilled in dealing with communication equipment for some of the top brands worldwide, brands like Toshiba, Nortel, Tadiran, Adtran, Sonexis and many more. Whether you're looking to upgrade or simply maintain your current systems you can be rest assured that ICS can help.
Houston Call Recording Systems
Call recording systems in Houston have been used in many different ways including managing the quality of customer service representatives, training new employees and even as audio memos for client meetings. Those are just a few of the ways that business owners in Houston are using call recording systems to help their business.
ICS offers a wide range of products and solutions to record your inbound and outbound calls. For more information about finding a call recording system in Houston that will benefit your company, please call us and we’ll be happy to assist you.
Please note: Specific HIPAA regulations require health care providers to record all inbound and outbound calls. So make sure that your practice is in compliance with the latest laws and regulations by contacting a HIPAA compliance consultant.