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Automatic Call Distribution or ACD is what smart contact centers are using to serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage. Imagine efficient call handling, faster response to callers, efficient handling of peak hours traffic, increased agent productivity, simplified staffing requirements and increased management control.
These are just a few of the solutions that Toshiba provides to enhance call center operations. Take a look at some of the other great features and benefits available with Automatic Call Distribution solutions offered by Toshiba. If you need help or would like more information please call ICS at 1-866-427-4722.