Managed IT Services

Managed IT Services For Corporations, Nonprofits & Organizations

ICS gets calls from businesses all the time complaining that their technology shuts down or is infected with a virus. This is because they haven’t considered using proactive and preventive IT services. Managed IT services provided by ICS experts in Houston, San Antonio, and Austin can resolve all the issues. We make businesses relieved to know that their technology will always be there when they need it.

What Are Managed IT Services?

With Managed IT Services from ICS, we assume the responsibility for 24-hour management and maintenance of your IT systems. We monitor and secure your network infrastructure to prevent IT downtime and cybersecurity threats that can shut you down. If irregularities appear, we remotely remediate them, sometimes before you even know they exist. If we can’t repair a problem remotely, we’ll schedule an on-site visit ASAP to keep your network running.

How Does Managed IT Services Work?

Prevention is the key. Managed IT Services from ICS prevent problems, unlike break-fix services that only deal with them after they occur. All types and sizes of businesses in Texas use our Managed IT Services to ensure the ongoing health of their computers, servers, and other hardware. And, rather than being hit with surprise bills for repairs like with a break-fix service, with Managed IT Services you receive unlimited service and support for an agreed-upon, fixed monthly fee.

We Customize Your Managed IT Services

The first thing we do is complete a full assessment of your IT system so we can determine if there are any potential issues that could affect its reliability and security. Then we’ll sit down with you to discuss your unique requirements before you sign a contract. Through this consultative approach, we make sure that all of your technology needs are met.

We’ll then develop a Service Level Agreement that details the services and solutions we’ll provide, so there are no unpleasant surprises. We have three Managed IT Service Plans that you can choose from. Whether your IT solutions are cloud-based or onsite, our Managed IT Services will keep your business technology operating efficiently and securely.

Key Considerations When Choosing a Managed IT Services Provider

Partnering with the right managed IT services provider is essential for your company’s success. Here are some key factors to consider when making your choice:

• Experience and Expertise:

Look for a provider with a proven track record of delivering high-quality managed IT services. Check their certifications, client testimonials, and case studies to assess their expertise in your industry.

• Service Level Agreements (SLAs):

Ensure that the provider offers clear and comprehensive SLAs that outline the scope of services, response times, uptime guarantees, and escalation procedures. This will help you understand what to expect and hold the provider accountable.

• Security and Compliance:

Verify that the provider has robust security measures in place to protect your data and systems. They should also be knowledgeable about industry-specific compliance requirements, such as HIPAA for healthcare or PCI DSS for payment processing.

• Technology Stack:

Assess the provider’s technology stack to ensure it aligns with your business needs and future goals. Consider their expertise in cloud technologies, cybersecurity solutions, and other relevant areas.

• Customer Support:

Choose a provider that offers 24/7 support and has a reputation for responsive and helpful customer service. You should feel confident that you can reach out to them for assistance whenever you need it.

The ICS Managed IT Services Advantage

At ICS, we offer comprehensive managed IT services that go beyond basic IT support. We strive to be your trusted technology partner, providing you with the expertise and resources to achieve your business goals. Here’s what sets us apart:

• Proactive Approach:

We don’t just react to IT problems; we proactively monitor your systems to identify and address potential issues before they impact your business. Our goal is to prevent problems, not just fix them.

• Personalized Service:

We understand that every business is unique. We take the time to understand your specific needs and tailor our managed IT services to align with your goals and budget.

• Local Presence:

We are a local company with a strong presence in Houston, San Antonio, and Austin. This allows us to provide personalized, on-site support whenever needed.

• Industry Expertise:

We have extensive experience working with businesses in various industries, including healthcare, finance, law, and more. We understand the unique IT challenges faced by each sector and can provide tailored solutions.

• Proven Results:

Our track record of success speaks for itself. We have helped numerous businesses in Texas achieve their IT goals and improve their overall efficiency and productivity.

What’s Included In Our Managed IT Services Solution?

We serve all types and sizes of businesses. Whether your company is located in or around Houston, San Antonio, or Austin or whether you’re in the oil & gas, finance, law, healthcare, retail, or hospitality industry, our Managed IT Services will be designed for the way you do business.

You’ll benefit from:

• Help Desk Service manned by IT professionals who act quickly to resolve your problems.
• Management for your servers whether they are in the Cloud or in your office.
• Mobile Device Management to secure, track, and manage your mobile devices. Maintenance for your computers, laptops, mobile devices, and WIFI.
• Managed Security Services and Assessments to ensure your data is safe from cyber threats.
• Disaster Recovery to not only recover from data disasters but to avoid them altogether.
• Data Backup and Restores that ensure your digital files are always available and protected from ransomware, accidental deletions, or other disasters.
• Software and Hardware deployment, implementation, and patch management to ensure you get the most value from your applications.
• Consults from our Chief Technology Officer who can help you with IT Strategic Planning that will grow your business.
• Network Asset Tracking to ensure you’re getting the most from your IT investments.
• Quarterly Reviews so you can rate us on our performance.

Why Should We Choose ICS Managed IT Services?

• An Experienced Team: Rather than relying on one technician, you’ll have a team of IT experts with an array of skill sets and experience who can take on any project or issue.
• Pro-Active Services: We continuously monitor your systems and prevent problems. We’ll make sure that your security solutions are up-to-date, your backups are successful, updates and patches are applied to software as soon as they’re released, and your servers and computers run efficiently, even after hours.
• Lower Your IT Costs: The goal of our managed services it to lower your IT costs. We’ll keep your IT running so your staff stays productive. You’ll have a team of experts who are available 24/7 for much less than hiring an onsite technician. And, you can easily budget for our IT services because your costs are predictable.
• Real-Time Support: Get support via our online portal, by emailing HelpMe@ics-com.net or calling the ICS Help Desk. Technicians are on hand 24/7. They can remote into your PCs to resolve issues in real-time. If the problem can’t be solved remotely, a technician will be dispatched to your site to provide fast and efficient service.
• No-Risk Trial: Let us provide Managed IT Services for 90 days to see if they work for you. You can cancel within the 90 days with no questions asked. Why do we offer this? Because we’re confident that once you try our services, you’ll see their value.

Stop wasting time and money due to IT problems. Our Managed IT Services will more than pay for themselves in your peace of mind knowing that you’ll always have reliable and secure technology when you need it. Contact us to learn more.