Call recording is an important feature that many businesses rely on. Learn more about the call recording system we use and how they can benefit your business.
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ICS offers comprehensive business call recording systems for businesses in the Houston area. Our recording systems provide both protection and accountability for your customers and your clients as they interact.
Regardless of what type of business you have, we can implement a fully-customized auto call recorder that provides clear communication between your call representatives and your customers.
Whether you need a partial retrofit or a completely new upgrade, we have the technology that will help you with all your communication processes.
Modern automatic call recorders are now compact, user-friendly systems that function as a background device. Recording systems offer a wide range of features that gives users options for using the technology.
For instance, companies that must adhere to HIPAA regulations can use call recording systems to verify that their employees are staying within the regulations set by the organization. Call Recorders are useful when a company faces an audit or must provide proof of correspondence between a representative and a client.
Trunk-side call recording allows you to record all inbound and outbound calls without using an independent recording channel for each device. No matter how many phones you have, you can create as many channels as you need to handle incoming or outgoing calls. You can collect data including date, time, extension, agent ID, ANI/DNIS, or phone numbers.
You can assign the system to record all incoming and outgoing calls from a particular handset or telephone. It allows you to isolate a caller or call station. Companies often used port-based call recording for training purposes.
If you want to isolate a call even further, then you can attach an individual unit directly to a handset and bypass the server. Digital handset call recording allows you to train an individual without running the risk of recording or saving a mistake made by a new employee.
IP handset recorders can be set up for an individual user or distributed in a group and configured for centralized storage and management. You have almost endless options for a setup that allows you to record calls automatically or manually, store data on your local computer or network, or email all correspondence,
Traffic call recording allows you to capture dispatcher screen that may include SMS messages, emailed video, or photos of accidents. You have the ability to search for recordings using ANI/ALI information. You can compile all related recordings and media into a single file.
ICS can help your business access all the benefits and features of business call recording systems. We offer a full line of recording products across a broad spectrum of platforms. To find out more about how we can help your business with your communication needs, contact us today at 866-427-4722. You can also message us on our contact page.