When you work with an ICS team member who responds and resolves your issues promptly, you’ll have the peace of mind knowing that your technology will run efficiently, securely and be there when you need it. We pride ourselves on our Help Desk Services manned by IT professionals who act within an hour to resolve your problems.
We've been working with Jason and the ICS team in Houston for the last two weeks. My immediate impression is professionalism, but also caring, friendly and understanding. This is a top-notch business IT support organization, that see their customers and partners as more than just numbers on a spreadsheet, and their positive company culture can be seen in everything they do.
Alan is my "Go to" guy for tech support. Fixes my issues quickly and stays with me until we are BOTH sure everything is covered and fixed. Great Support!
James Smith continues to provide great customer service to all Oil States International employee's when representing ICS as our Vendor of choice to handle IT tickets with telecommunication needs. Communication skills exceed expectations, I am never disappointed by his consistency and attention to details.
Pablo was prompt to scheduled meeting and very informative, patient and helpful. So nice to get very good customer service in this day and time!
I was in a critical situation where I needed to find a solution for my Mitel system and started calling the list of dealers published on Mitel's website. The ICS salesman I spoke with got me connected with one of their engineers (James) and 2 days later we had a complicated solution in place and working. I am totally impressed with this company.
I can't be more happy with the support Blue Sprig Pediatrics receives from ICS. Their team is always very friendly and helpful at the drop of a hat. Thank you for all you guys do for us.
Fast service and great Techs!
awesome support as usual
Great service, bulldog mentality never gives up until the problem has been resolved.
I have not worked with an IT company EVER that is so professional, quick to respond, diligent, and hard working. You do not have to call them a hundred times to get what you need done. Chris Lee was the best!!!!! He called me back to check to see if my ticket was complete, when it was not, he worked it until it was completed! He did an awesome job and his customer service was A-1!!! Keep up the good work!!!
Definitely a great company to work with, the fixed some problems with our server that literally no one else was able to help us with. I also really appreciated the way their techs handled themselves while they were at our office.
While i was in Houston last year on a business trip, I had to request the services of ICS due to a Laptop failure.Steve solved my issue and at a very good rate.I am ever in Houston again and i need support i would for sure contact ICS again.
My company had a big IT project that we needed to get done right away and none of the IT providers we looked at could get it done in the time frame we needed, except for ICS. They came through for us when no one else could and the work they did was really amazing. Now they are managing our network full-time and we couldn't be happier. Glad to post this review, and would recommend.
We just started using these guys for our IT support. I can't say that things went as smooth as they should have; when they reconfigured our server we were down for nearly an hour and they said it would probably be up to an hour. Having said that, we've been up and running for a month now and not a single problem. I've also been very impressed with the way they handle our support calls. Our previous support guys always made it feel like it was a hassle to take our calls and sometimes they wouldn't get back to us for hours at a time, but every time we've called ICS they've been quick to answer the phone, quick to solve the problem and generally nice people to work with.
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We offer managed IT services for large to small organizations at a flat-rate monthly fee. You can get started now with a 60-day, risk-free trial. If you’re not 100% satisfied with our services, you’re able to cancel your contract – no questions asked. ICS works hard to earn the trust of each and every business we work alongside.