Is Your 2019 Business Technology Plan Completed?

The new year is already upon us, but it is not too late to put together a solid, sensible information technology plan for 2019. Strategic planning in all areas of operation—including technology—helps organizations budget for and efficiently manage day-to-day requirements while investing in long-term projects and solutions.

As your business evolves, so will it’s IT requirements. Likewise, as technology advances, your company will also have to adapt to stay viable and competitive. For 2019, your top concerns regarding technology likely will include:

  • Upgrading software
  • Making data and systems more secure
  • Preparing for structural changes
  • Responding to threats and emergencies
  • Supporting business growth—locally, nationally, and/or globally

A vigorous technology plan should address these concerns, as well as those unique to your business and industry, and provide a framework to guide IT-related decision-making, prioritization, and task-implementation. If you have not yet started, here are a few ideas for how you can start putting together a robust technology plan to support the success of your company in 2019.

What should a technology plan account for?

Anticipated changes within your company may impact what items are necessary for your strategic technology plan to address for 2019 and the years beyond. Having a clear picture of where your company or organization is headed will help make it easier for you and other members of the IT team to determine which new technologies and upgrades are necessary and/or preferable for your specific business strategy. For instance, you should consider whether your organization plans to add or eliminate a notable number of employees within the fiscal year. Another question to address: Are you are planning to acquire any additional companies or provide new products or services? All these considerations will factor into your technology requirements. As you determine which new software, hardware or other IT solutions you may need in 2019, make sure they will integrate well with your existing IT environment.

Additionally, your technology plan should include arrangements for support services, including installation, maintenance, upgrading, and troubleshooting. Most business operations for companies across a range of industries are severely limited when technical issues arise, making it vital for you to preempt possible IT disruptions and have a plan for dealing with them.

How can companies deal with IT security threats?

It is common knowledge that cyber-security threats are continually evolving, along with the IT defenses needed to prevent and mitigate the risk. According to the Information Security Forum, an independent research organization, companies should stay well-informed about emerging technologies and corresponding threats to position themselves to make the best business decisions.

Information Security Forum’s Threat Horizon for 2019 reports on nine major threats that companies should expect to face in earnest over the coming year or two.

The first category of threats pertains to disruption from an over-reliance on fragile connectivity. The cyber-security threats in this category include:

  • Premeditated Internet outages
  • Hijacking from ransomware
  • Privileged insiders aiding in cyber-attacks

The second category covered by the Information Security Forum’s report deal with distortion, which occurs when trust in the integrity of information is lost. The risks in this category include:

  • Automated misinformation gaining undue credibility
  • Falsified information compromising performance
  • Subverted blockchains

In the third and final category are threats that have to do with deterioration, or controls eroding because of regulations and technology. These threats include:

  • Surveillance laws exposing corporate secrets
  • Privacy regulations impeding how organizations monitor insider threats
  • Overly enthusiastic deployment of AI (artificial intelligence) leading to unexpected outcomes

The proliferation of smartphones, tablets and other mobile devices being used in professional environments only increases the amount and varies the types of cyber-security risks that companies face. As a business of any size, your goal should be to protect your systems and networks from data loss or malicious attacks, both internal and external.

Should you invest in Cloud technology?

Compelled by factors such as profitability, efficiency, and gaining a competitive advantage, about 71 percent of small-to-medium-sized businesses (SMBs) intend to increase their investment in cloud-based technologies in 2019, according to survey data from, a company that creates digital business payment solutions. The three primary areas for anticipated investment, according to respondents, include marketing software, sales software, and payments software. Cloud computing allows for streamlined operations, connected through a sort of virtual office accessible to employees and clients. While it comes with some risks, especially about privacy and security, cloud technology is definitely trending for the capabilities it provides, such as flexibility, potentially lower IT costs, collaboration efficiency, access to automatic updates, and business continuity.’s Chief Marketing Officer Yael Zheng reportedly stated, “These businesses are now developing a clear understanding of how technology can help them streamline processes and ultimately power business growth, which I anticipate will lead to even more investment in the future.”

As you put together and implement a technology plan for 2019, consider whether further embracing and investing in cloud-based technologies can help propel the growth of your business.

What changes are coming to Windows?

Beware: Jan. 14, 2020, is an essential date for Microsoft users for a couple of reasons. At that time, Microsoft will end support for Windows 7 software systems, as well as Windows Server 2008 and 2008 RS. If you have not already formulated a plan to upgrade to Windows 10 systems and new server technologies, 2019 is your opportunity to do so. Microsoft’s options for new server systems include upgrading to Windows Server 2016 or migrating your company’s workloads to Azure. Replacing outdated software and server systems is critical to protecting your infrastructure, applications and information. Even as early as April, your outdated Microsoft system may not receive critical security fixes, as new systems are moving over the to the more secure SHA-2 algorithm in the future. Keep in mind this transition may take some time, making it imperative to start the process sooner rather than later.

2019 Technology Plan

Is technology planning an easy goal to accomplish?

As the year progresses, you may have to work with IT consultants and other department heads within your company to update or tweak your technology plan to address unexpected costs and events or to take advantage of current opportunities in the marketplace. Once you start a project outlined in your plan, you may also have to adjust cost estimates or deadlines to have a more realistic framework to guide progress. Just because adjustments might need to be made down the road, however, that does not negate the prudence and benefits of engaging in a formal strategic planning process at the start of the year. Doing so can help you optimize IT spending and proactively invest for the future, creating a culture of continuous improvement rather than merely trying to stay on top of day-to-day technology needs.

From the get-go, and along the way, your organization should take advantage of the knowledge and expertise of IT consultants and advisors who are more well-versed on current market trends, innovative technologies, and emerging cyber-security threats.

How Can Country Clubs In Texas Boost Memberships

Country clubs across America are closing due to declining memberships. The solution is to reach new and younger members in ways that speak to their generation.

Country Clubs in Texas

The country club has a long and respected tradition as a place where people of a particular social status went to socialize. They had the income available to pay for a membership and were more than willing to do it.

Unfortunately, for country clubs in Texas and across the nation, younger people seem far less interested in pursuing and maintaining membership than their parents and grandparents were. Many struggle to attract members younger than 40 to replace older members who have become too ill to visit the facility or who have died. Country clubs interested in remaining relevant and boosting membership must be willing to evaluate the numerous factors that play into the decline.

Why is Country Club Membership on the Decline?

The most obvious reason, already touched on above, is that younger people are not replacing the aging membership. Members in the Baby Boom generation had no trouble bringing in new members simply by telling their friends and business associates about the many benefits of belonging to such an exclusive club. They were eager to rub elbows with top business executives in the area and agree to new deals over dinner and drinks.

However, that was a different time and many club owners have failed to recognize this. The generations coming after the boomers, including Generation X and Millennials, do not network with their peers in the same word-of-mouth fashion. Too many country clubs in Texas are losing members due to trying to attract them in a way that does not produce the desired result in younger generations.

Outdated Facilities without the Connectiveness Younger Members Need

Some clubs have responded to the declining membership by building new facilities to attract younger generations. The problem is that they took on far too much debt and put up buildings that still did not meet the expectations of a younger crowd. Owners who have held onto existing buildings find that they need many repairs that may not be affordable without the revenue coming in from a robust membership roll. It gets to be a catch-22 situation because they cannot attract newer members with run-down facilities nor can they afford to make the necessary repairs without member revenues.

Younger Members Struggle with Work-Life Balance in a Way Older Members Did Not

While exclusivity was an important aspect of country club membership for those in the Baby Boom generation and older, younger people are typically more attracted to a facility that provides them with convenience. For example, they need a country club equipped with Wi-Fi so they can use their laptop computers and tablets while also conducting business on their phones. They also need to stay in touch with family to work out such details as who is picking up the kids from where and what is for dinner. Country clubs in Texas that remain unconnected are not likely to attract many younger members.

How to Market to a New Generation

Attracting younger members means reaching them in the places where they spend the most time. This includes social media, but that is not going nearly far enough. Country club owners also need to change the focus of the club and then highlight these changes in ads targeted to a younger audience. When creating a marketing campaign, it would be helpful to work with an agency with younger staff and to target the ads only to specific age demographics. The younger staff understand their peers in a way that older country club owners will not be able to do.

Give the Younger Members the Convenience They Seek

Many young adults are stretched in multiple directions and have precious little free time to play golf. If club owners want to attract them, they need to make it worth their time to stop in at the country club. It also needs to be more inclusive of the entire family, including having a daycare facility on site so members do not need to work out who will watch the kids before they head to the club.

Additionally, installing Wi-Fi ensures that members of all ages have the resources they need to stay connected to work and home. It sends a message from the club to the new younger members that management respects the struggle for life-work balance. This, in turn, makes the younger people feel welcome and better understood.

Upgrades to Consider

When equipping a country club with Wi-Fi, it is essential to ensure that the network is secure. Members may be conducting highly confidential business and financial transactions and they need the assurance that they can do so without worrying about anyone hacking into the information. Equally important is the ability to remain connected at any location throughout the club. This bodes well for club ownership as well since it enables members to share their location on social media along with pictures of their golf game or time spent in the clubhouse.

Offer Incentives for Current Members to Bring Their Friends

One way to see membership grow in a positive direction is to offer free or highly discounted golf games to the friends of members. The hope is that they will have such a good time they will want to join as a paying member of the country club. It brings new faces and fresh perspectives into the club, something that might inspire members who have been there for years. It could also be a good idea to reward members who bring in a certain number of friends with discounts on their own game.

Younger Generations Pay More Attention to What They Eat

People under about the age of 40 have grown up caring more about the ingredients in their food and how their food intake impacts their health. They might not be excited about seeing mostly burgers high in fat and cholesterol on the menu. To appeal to this generation, it is important to offer them a wide variety of healthier options and a few considered junk foods for those times they want to splurge. Club owners should consider overhauling the menu completely to add calorie counts and ingredient lists to each entry.

Younger people are just as tech-savvy about their food as they are everything else in life. Club owners can take advantage of this by providing options such as mobile point-of-sale systems and the ability to place an order on an iPad. A bonus for the club is that these ordering options tend to be faster and more efficient than the old way of doing things.

Promoting Activities and Events at the Club

Active members are likely to look on the club’s website for information about upcoming activities and events. The website developer should be sure to create information that is easy for them to share on social media or print to share with a friend. This leads to another important point. No country club in Texas is going to attract new members if its website is outdated and not user-friendly. That means the website needs to load quickly, be easy to navigate, and someone needs to update it consistently.

Some information, such as menus and pricing, should be made available to the public. Other details, such as a separate page for members to pay dues or rent part of the facility for a special event, should only show to members. This reinforces the notion that country clubs are exclusive and a person viewing the website in the public setting needs to join to have access to the same features.

A country club needs a strong social media presence in modern times to extend its reach to potential new members. While it is important to create accounts on as many social media platforms as possible, it is equally important to update them regularly. People will quickly lose interest in following an account that has not posted anything new for a month or is still advertising events that have already passed.

A club can gain greater exposure and public trust when its current members leave positive reviews on sites like Yelp and Google. Posting a sign in the club or sending an occasional email asking current members for a review will help remind them to share what they love about the club with others. Club owners can keep reviews mostly positive by encouraging members to speak to them directly about any potential concerns.

The times have changed rapidly, especially since the start of the new millennium. That does not mean that country clubs need to be a relic of the past when owners take proactive measures to make them relevant to a new generation.

WARNING!!! Scam Emails Are Circulating That Will Infect Your IT System.

Some of our customers have reported the below phishing scam to our customer service department. We thought we would share this information with your customers to help improve security awareness.

If you get an email from someone that looks like the one below, DON’T CLICK IT! It’s a voicemail scam!

Users are reporting that they received an email similar to the one below. They believed it was a legitimate voicemail alert, and when they clicked the link, their computers were infected.

If you get an email like this, it’s a malware/phishing email. This link goes to a malicious website.  Put it in your trash and delete it.

If an email looks suspicious or is from someone you don’t know, remember that it’s always a best practice to call and confirm that the email is valid!


Our voicemail emails always come from and will have the voicemail file attached to it instead of having to click on a link.

This is just one more reason to consider Security Awareness Training for your employees to teach them what phishing emails look like.

If you have any questions, please contact us or call 1-866-427-4722.




Who Provides Technology Services To The Oil & Gas Industry In Texas?

At ICS, we understand these challenges and offer a broad range of IT and communications services to help your business run more smoothly and give you back the time you can spend interacting with your customers or seeking out new opportunities.

Few industries are as fast-paced as the oil and gas industry. When opportunities arise, money is either made or lost by how quickly you respond. At ICS, we understand these challenges and offer a broad range of IT and communications services to help your business run more smoothly and give you back the time you can spend interacting with your customers or seeking out new opportunities.

IT Services Oil Gas Texas

IT and communications services for the oil and gas industry

We’d like to share a real-life example with you. One of our clients in the oil and gas industry was moving to a business office. While they had relied on our IT and business phone services for years, they used a local provider for their Internet and landline services. When it came near to the move day, that local provider had still not gotten in touch with them about the move. We went ahead and moved their phone system and relocated 16 business lines and a fax line. However, we weren’t able to check the accuracy of the lines without the local technician onsite. To make this move work seamlessly for our client, our technician waited for the other company’s technician to make sure that the company’s phone services were up and running when the office staff moved in. We do this kind of thing all of the time. It’s part of want we like to think sets us apart from other IT service companies. Our client feels the same. They offered the following comment about our service,

“One of the biggest things to look for when choosing a provider for something as important as communications is how quickly they will come when you have problems. ICS helped us with our move and has always been very attentive to our calls. They are a trusted company, and I would recommend them to other businesses in Houston.”

Just a few of the many IT services we provide include…

  • Strategic IT Planning. We like to think of ourselves as your chief information officer. Whether you’re just starting out in the oil and gas business or you’ve been in business for generations, we’ll set your systems up to succeed and allow you to grow painlessly without any IT downtime or server issues.
  • Relocation services. When it’s time to move to larger headquarters or to open a branch location, we make sure that your computers, communication equipment and other IT needs are up and running as soon as your ready to open the doors. We understand that moving can be a hassle; we make sure that your IT services are not something you have to worry about.
  • Cloud services. Cloud storage allows you to access your data from any device with Internet access, safely and securely. That means you can collaborate and share files with colleagues in your office while you or they are on the road. It also means you don’t have to dedicate space for bulky servers or worry about a flood or a fire erasing your irreplaceable records.
  • Wireless networking. The oil and gas business is very competitive and the last thing you want is for your rivals to gain access to your proprietary information over a carelessly configured wireless network. At ICS, we are ever mindful of your security needs and will set up, regularly maintain and update your wireless network when necessary so that you and your authorized employees always have the files you need without leaving your sensitive business and client information open to hackers.
  • Hardware and software recommendation and sales. You’re the expert when it comes to oil and gas drilling and sales opportunities. However, that doesn’t necessarily make you a tech expert. At ICS, we’re happy to listen to your IT and communications needs and recommend the products–both hardware and software–that will be best meet those needs. After we’ve been working together for a little while, we can even anticipate your needs and make sure that you always have the equipment you need just before you need it.

To learn more about how we can help your oil and gas company operate more securely and efficiently with quality IT and communications services, visit ICS today or contact us at We’ve been helping companies like yours with their IT needs for more than 20 years.

What Happened To Toshiba Business Phones?

Toshiba’s support for its business phones is winding down, but there is still experienced customer support available in the San Antonio, Houston and Austin areas.

Toshiba announced in the spring of 2017 that they were winding down their phone division. That left many Toshiba phone customers in the Houston, Austin, and San Antonio areas feeling like a rug had been pulled out from under them. There was no guarantee that Toshiba phone systems support would last as long as the phones themselves.

Toshiba Business Phones Support

Toshiba provided dependable phone systems, primarily to small and medium-sized businesses. However, they failed to keep pace with changes in technology made possible via the internet—such as Voice over IP (VoIP). While smaller and newer companies introduced software products that took full advantage of emerging web-based technologies, Toshiba continued to invest much of its efforts in hardware—the actual phone equipment. The company never fully embraced all the benefits web technology could offer related to software. Therefore, Toshiba has been overtaken by other phone system providers like Mitel.

When the announcement came that Toshiba business phones support was going away, a lot of Toshiba customers were left wondering what to do if their Toshiba system ever needed service. If their Toshiba products continued to work well, there could be no problem any time soon. But it also meant keeping one’s fingers crossed and hoping that the need for help would not arise until the time was right, or the budget allowed, to upgrade to a different system. That is not an ideal strategy for businesses that depend significantly on communicating with their customers and prospects via phone.

Should you hope to keep your Toshiba system

If your business has a Toshiba phone system, it may function adequately to meet your standards for years to come. To determine if that is probable, the first step is to review your communication processes—including what you expect your system to provide your business now and in the future. If you are not sure how to make a comprehensive assessment, ICS IT Services can help your business objectively evaluate current needs as well as assist in projecting future ones. If at the end of an evaluation, you are satisfied with your Toshiba product, for the time being, there still is no need to worry about the availability of expert support. ICS is well-experienced in providing support for Toshiba phone systems to businesses in the San Antonio, Houston, and Austin areas.

Toshiba phone system support is not something ICS added after Toshiba announced that it is winding down its service. ICS has a long track record of supporting businesses with more traditional phone systems like Toshiba. As a result, you do not have to worry about how the phase-out of Toshiba’s phone division will affect you. You can depend on highly-experienced professionals on staff at ICS who can keep your phone system up and running.

Should you seek a replacement for your Toshiba system

After assessing your current and near-future needs, your business may determine that the time has come to upgrade to a phone system—one that takes full advantage of current internet technology. ICS can help your business migrate to VoIP.

VoIP is more than just a high-tech phone system. Unlike a traditional phone setup, VoIP can leverage technology in a way that enables core business functions to interact more seamlessly with each other. Therefore, rather than being one of many components within the framework of business, VoIP can integrate with many aspects of an organization’s critical communications processes. In addition to some of the more obvious functions such as voice mail and call center software, a VoIP system also work with instant messaging, email, web conferencing and other essential activities.

VoIP technology offers businesses several edges over a traditional phone system, including:

  • Cost. Because VoIP takes advantage of an expense that companies already have—broadband internet—there is no need for costs associated with traditional phone lines. Even once a business invests in IP phones and peripherals, cost savings over conventional phone system equipment and expense can be significant.
  • Mobility. Telecommuting becomes much easier because a phone number goes anywhere its assigned user goes. Staff can communicate through a phone or computer from home, on the road, or nearly anywhere else. Businesses often find that not everyone on the team needs an IP phone set. Some staff is better served taking advantage of software for their smartphone or computer. That further reduces equipment expenses.
  • Space. Because real estate costs are among the most significant expenses for most businesses, mobility can also provide bonus savings as staff numbers outgrow space.
  • Compatibility with cellphones. “Softphones” are apps that can be downloaded on smartphones and tablets. The apps include screen keypads that can be used like those on a real phone.

VoIP is made to integrate with essential business functions, such as call recording functionality, voice mail, and other day-to-day phone necessities.

Because it is software based, VoIP is more natural to integrate with additional software functions that would never be possible otherwise.

It is a lot easier to scale up a VoIP system if a business has a changing—growing—workforce.

Calls are simple to forward to other devices like cell phones and home phones so that critical calls are never missed.

Voicemail messages can be transcribed to email. The process of executing conference calls can be a lot smoother than conferencing using traditional phone systems.

Still, a VoIP phone system may not be an excellent fit for every small- to medium-sized business. To see if VoIP could be a cost-effective alternative for your business, you can fill out this form for a no-strings cost assessment of your situation. From there, ICS can help you further explore options that are right for your situation.

If your Toshiba phone system is dependable and continues to provide the level of service your business requires, ICS can deliver the support you need well after Toshiba’s support goes away. Either way, the Toshiba’s announcement to wind down its phone division is not caused for alarm for businesses in San Antonio, Houston, or Austin.

Why Are Mobile Device Management Solutions Important For Businesses?

Mobile device management is the centralized control of mobile devices, which include desktop computers, laptop computers, smartphones, and tablets.

While business technology security has always been an important consideration for all companies who need to protect their proprietary information and employees, the increased use of mobile and cloud computing has radically expanded the potential for vulnerabilities. Every IT department or business IT services company must find ways to grant employees flexibility — so they can be accessible to address critical issues and also benefit from increased productivity — while also ensuring security for all data and across all devices. This is where mobile device management platforms enter the discussion.

Mobile Device Management

What is Mobile Device Management (MDM)?

Mobile device management is the centralized control of mobile devices, which include desktop computers, laptop computers, smartphones, and tablets. This control contains monitoring the devices and implementing security measures across all device activities, usually employing a third-party product for its administration. It centers around protecting data storage and transfer; this means it must be involved at every step of data handling, from the creation of a file through every movement it makes, whether for storage, handling, or sharing. It must be able to detect, diagnose, and resolve any potential threats at any time of day or device location. The capacity to administer this effectively across all of the devices and employees implicated in an organization’s daily activities is not trivial.

With 70% of the global workforce estimated to work remotely at least once a week, major technology players have developed mobile device management platforms to make this easy and practical.

What Are The Uses of Mobile Device Management Platforms?

There are significant, positive consequences to utilizing MDMs that all have effects on a business’ bottom line.

  • Security management – Enforce lock-code policies and manage device encryption from a centralized location using mobile device management platforms. Instead of adding another task for employees company-wide and then having to follow-up regarding its completion, use mobile device management platforms to enforce security settings — down to knowing exactly when it did get done.
  • Maintains inventory – Built-in to mobile device management platforms is a detailed inventory of all of a business’ devices, down to the level of possession, location, and usage. While a business IT services company or department can keep running stock on supplies, this can help with everything from allocating resources through transitioning into new hardware or software — and because it is automated, staff and personnel are free to get other work done.
  • Swiftly address maintenance concerns – Since MDMs allow for remote access of devices, IT can temporarily seize them. IT can then make sure that all software is up to date per industry standards and security needs.
  • Promotes flexibility in device usage – Helping employees access business data flexibly allows them to work as needed. Although there is a need to reinforce a culture that encourages downtime from work to make sure this flexibility does not become destructive, helping make it easier to work on-the-go can empower employees to step out while also staying on top of any urgent issues that may arise.

Mobile device management platforms allow for consistent delivery of service and security management while also monitoring accountability on all levels of the company, from individual employees through IT.

What Are Characteristics of Good Mobile Device Management Platforms?

Every business IT services company or department can make a recommendation for mobile device management platforms. We are proud to announce that since October 2018, we have acquired Cisco Meraki WiFi, routers and switching. Additionally, we now carry Aruba and Meraki WiFi, while we also carry both Meraki and Sophos routing, switching and MDM.

Cisco is the global networking industry leader. Their Meraki centralized MDM solution provides an easy-to-use dashboard that can accommodate not just all mobile devices but also works across both Macs and PCs, and its ease-of-use facilitates maximum compliance. It offers a simple snapshot of every device’s status, with vital information including location, connectivity, and safety restriction enforcement. Frequently, unauthorized device access is achieved through device hijacking via sneaky downloads. While one way to start blocking this is through limiting download capacity across all users, additional steps to protect data handled by each device — such as limiting screenshots and restricting camera use — can give an added layer of security, which Meraki does.

Meraki also delivers a solution to manage network settings and files remotely. Network access may be remotely configured through parameters ranging from security protocols through authentication requirements. Automatic reporting helps make device accountability rigorous yet a seamless part of IT workflow. One reason for the selection of Meraki over competitors is its unique device fingerprinting technology that enables rapid detection of known devices and enables permissions accordingly.

Sophos is a reliable alternative if more advanced or flexible security configuration is needed while offering a few specific benefits that are critical to the businesses that use them. Remote maintenance of Office 365 can be done in the same dashboard as the other security controls as opposed to in a separate app. Sophos accommodates a range of container deployment solutions and a self-service module that allows users to enroll their personal and business devices without consulting IT, facilitating maximum compliance and security.

How Proactive Managed IT Services Can Enable Your Law Firm To Grow?

Managed IT Services are a good bargain for any law firm these days. With technology changing so rapidly, attorneys don’t have time to keep up with those changes. And yet, the right technology can ensure that your law firm can compete in the marketplace regardless of the size of your practice.

Law Firm Managed IT Services

You can gain access to the best hardware and software solutions for law firms, along with regular maintenance that will keep your network in tip-top shape. You won’t have to worry about problems with your IT infrastructure. Everything is taken care of each month, and for one predictable monthly fee.

Do Managed IT Services Provide Value?

Proactive IT services are designed to make sure that you always have the best technology and that it’s always working in optimal condition. This helps your staff perform their day-to-day duties without worrying about your IT infrastructure. You can focus on winning cases instead of computer and network problems.

How Do Managed IT Service Companies Accomplish This?

Your IT service provider should take the time to understand your law firm’s unique business requirements. This helps them gain a better understanding of your short- and long-term goals. Once they understand your business better, they can design an IT infrastructure with all the right technology solutions. This ensures you’ll have what you need to excel in your industry. Plus, it helps to manage your costs and improve your staff’s productivity.

When you have a perfectly designed plan for all your technology resources, many of those tedious daily tasks can be automated. This helps to streamline all your operations so your staff can get more done in less time each day. Managed IT Services are based on improving your business processes.

What Are The Specific Ways Our Law Practice Will Benefit From Managed IT Services?

There are so many ways that your law practice can benefit from choosing the right managed IT services. Some are obvious but some you’ll notice as time goes by.

  • Improved quality of service with fewer IT failures resulting in increased productivity.
  • Ready access to the most current technology products and applications without you investing in expensive equipment and software licenses.
  • A Business Continuity Plan that ensures your data is always secure and accessible no matter what.
  • Reduced hardware, software, service, and support costs.
  • The ability to stick to your IT budget with no expensive surprises.
  • Service and support from specialists who are trained on the latest servers, software, and networking equipment.
  • A service level agreement with clearly defined goals and review periods so you can grade your IT company on its performance.
  • Prevention of IT issues before they occur with proactive monitoring of your network.
  • Mobile Device Monitoring solutions that keep your staff from leaving with your confidential digital information.
  • Remote access for the support you need with 24/7 help-desk hours.
  • IT Vulnerability Assessments that help you comply with legal regulations.
  • Security for your IT infrastructure using offsite physically protected and redundant data centers.
  • Secure Wi-Fi solutions to keep intruders off your network.
  • Email hosting services that encrypt your emails and keep them safe both in storage and transit.

How Do Managed IT Services Improve Data Security?

It’s vital to keep your network and data safe from the rising threat of cybercrime. The best method of doing this is with a layered approach to security. You need the best firewalls and antivirus programs, but your system also requires 24/7 monitoring for suspicious activity. Your managed service provider should be up-to-date on all the latest phishing and hacking scams. Your employees need regular security awareness training.

Remote Monitoring & Management (RMM) automatically and continually detects the performance of your technology and the security of your confidential digital information. This occurs behind the scenes so it doesn’t disrupt your operations. If there are any problems on your network, your IT service provider will be alerted so they can take action before these issues result in lost data or downtime.

Is It Safe For Law Firms To Use The Cloud?

In today’s technology-driven world, cloud computing has dramatically improved the way attorneys and their staff work together. Cloud computing increases security as well as productivity. You can work from any location because all your documents are accessible from the cloud. This is the most secure way to store your client’s confidential information. And it gives your staff the freedom to work while traveling, from home or any location.

Managed IT Services and cloud computing from ICS will give your law firm the edge it needs to grow. Contact us! We serve Houston, San Antonio and Austin with best-in-class managed IT services for law firms.

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Managed Services in San Antonio: How to Protect Your Firm Against Hackers


managed services San AntonioKeeping your corporate data safe should be your number one priority, especially with the numerous reports of businesses whose corporate networks got hacked. The surest way of keeping your network safe and devoid of such attacks is by partnering with a managed services provider (MSP) in San Antonio from one of the leading IT companies in San Antonio. Continue reading “Managed Services in San Antonio: How to Protect Your Firm Against Hackers”

IT support in San Antonio: Managing Cyber Security Risk


IT support San AntonioCyber threats have put businesses of all types and sizes in harm’s way. It is not enough to simply set a new and strong password every couple of months. More is necessary to stay up-to-date and fully protected against the myriad threats. A solid cyber defense starts with an analysis of your business performed by IT support experts in San Antonio. Managed services experts in San Antonio will conduct an objective and detailed assessment of your current risk level. Once you understand your risk, you can take the actions necessary to shield your data and keep your operations humming along. Continue reading “IT support in San Antonio: Managing Cyber Security Risk”

Benefits of Outsourcing IT Services in San Antonio


IT services San AntonioIn today’s technologically-driven world, businesses of all sizes need an effective IT solution. The first option is to hire an IT staff and keep operations in-house. The second option is outsourcing to an IT services provider in San Antonio. With all things considered, outsourcing is a better choice for small to medium-sized businesses (SMBs). Continue reading “Benefits of Outsourcing IT Services in San Antonio”