IT Support in San Antonio: Proprietary vs. Open-Source VoIP Phone Systems

IT support San AntonioYour IT support provider in San Antonio should know the difference between proprietary and open source Voice over Internet Protocol (VoIP) phone systems. If not, you can upgrade your business by finding an MSP that can explain the pros and cons of both systems. Here are key facts you need to know about proprietary versus open source VoIP systems:

Programming Code Access

One of the key factors in deciding which type of VoIP system to use is whether or not you want to access the software’s code. If you don’t have a reason to alter the code, then you might explore the benefits of proprietary systems, which reduce the vulnerabilities exploited by hackers.

Proprietary VoIP

A proprietary system locks you out of the code, which keeps it more secure but can limit functionality. Open source software allows you to customize the code, which is helpful to businesses that want to add specialized plugins to applications.

A major advantage of proprietary VoIP software is, it provides a consistent user experience across various devices. Your IT support provider in San Antonio should test your VoIP system on desktops, laptops, and smartphones to guarantee quality performance. An experienced developer can provide cross-platform compatibility. The developer may need to configure handsets with software to ensure compatibility for all authorized users.

The main drawback to a proprietary VoIP system is that it may cost more than open source alternatives. An open source system is typically less refined than a proprietary system, which is often designed to be a complete solution. Open source systems are meant to be modified with additional software.

Open-Source VoIP

If you’re looking for the most affordable and flexible solution, it’s open source. But that’s assuming you write code or know someone who does that can give you a good deal. Using a free starting point allows you to build your own system according to your budget. It can be customized to integrate with servers and various other computing devices.

On the other hand, if you have to outsource to a software developer, there may be large upfront fees. In the long run, open source will likely lower your operational costs. Businesses that prioritize cost savings usually benefit more from the open source approach, while proprietary solutions work better for companies that want plug-and-play software.

Maintenance Concerns

Before you decide between open source and proprietary VoIP software, consider who will service the system. A proprietary system is best serviced by its manufacturer, which provides manuals and warranties. However, if the manufacturer goes out of business, you may have trouble finding technicians to maintain your system, which could be costly.

Working with one vendor has plenty of advantages, whether they make proprietary systems or third party software. The vendor takes full responsibility for living up to its branding. You should first evaluate a manufacturer or developer’s experience and reputation for quality.

An IT support provider in San Antonio can improve your business communications with VoIP. Both proprietary and open source solutions have strategic advantages. Contact us at ICS to learn more about how you can cut phone costs and improve business efficiency with a VoIP system.