Business Telephone Services In Austin

Switching to VoIP Saves Small Businesses 40% on Local Calls and 90% on International Calls. If You’re in the Market for a Business Phone System, VoIP Might Be the Right Choice for You.

TechCo found that small businesses that switched to VoIP saved an average of 40% on local calls and 90% on international calls. If you’re planning to buy a business phone system that offers more in terms of communication functionality, VoIP might be the right choice for you. But how do you know? First, it’s important to consider your needs:

  • Do you need to be able to answer phone calls from your mainline outside of the office via mobile device or are you okay with being stuck to your physical desk?
  • Will you need flexibility in terms of adding or removing users/features or are you okay with calling someone in every time you need to make a change?
  • If you choose a modern phone system like VoIP, do you want to house the system on-premises or would you prefer it to be cloud-based?

Now if you’re not overly familiar with the various types of business phones on the market, you might not be sure of exactly what your needs are.

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      ICS Helps You Make the Switch to VoIP Business Phones…  

      Our VoIP business phones are a more sophisticated, feature-rich commercial version of consumer VoIP phones. We offer all of the benefits of PBX capabilities, including the range of features listed above, without the extensive expense of purchasing and maintaining the equipment on your own.

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      The Types of Business Phone Systems Available

      There are three main business phone systems available to you, depending on your unique needs: 

      • Traditional landline phone systems that are supported via a local or regional phone company. This is an analog system that runs via traditional copper wiring. You will have on-premises hardware that’s used to provide features, create extensions, and more. If you’re a rare business that doesn’t use the internet heavily, a traditional landline phone system may be required.

         

      • On-premises VoIP systems that use an internet connection rather than traditional copper wiring to run. Essentially, you make and receive calls over the internet and gain access to a range of enterprise-grade features and functionality. You host the PBX hardware to keep the system running within your business, which can often require a larger upfront purchase.

         

      • Cloud-based VoIP systems that are similar to on-premises VoIP systems, however, you have access to all of the same features and functionality without requiring expensive PBX hardware on-premises. Your provider will house, upgrade, and maintain all of the PBX hardware for you – giving you the ability to leverage a reliable method of communication without worrying about upkeep.

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        What Type of Business Phone System Makes the Most Sense for You?

        If you’re like most businesses that use the internet throughout their day-to-day activities, VoIP is likely the right choice for you. After all, why pay for a separate line instead of using the one you already have to make and receive calls? Plus, you gain access to enterprise-grade features that traditional phone systems don’t provide, including: 

        • Find-me-follow-me call routing
        • Voicemail to email
        • Music on hold
        • Call screening
        • Auto-attendant
        • Do not disturb
        • Conferencing
        • Custom hold music
        • And much more

          Why Not Simply Use a Traditional Landline Phone System in the Office and Mobile Phones Outside of the Office?

          One of the most common reasons to NOT switch to VoIP is the fact that most employees have working mobile devices nowadays. But here’s the thing… Using your mobile phones outside of the office without a VoIP business phone system means you’re giving out your employees’ personal phone numbers. Plus, they’re unable to route calls from the office to their mobile devices.

          This simply doesn’t portray the professional image most modern businesses would prefer to portray. Plus, there won’t be any features and tools that are critical to your day-to-day communications. They’ll simply have to wait until someone calls them, after they’ve already tried calling the office. But not every employee wants to give out their personal phone number to prospects and customers.

          There are simply too many “ifs” and “buts” when it comes to using mobile phones outside of the office without a VoIP business phone system. If you have a VoIP business phone system, calls are routed to each individual’s cell phone – meaning: 

          • Employees don’t have to pay additional charges on their personal phone bills.
          • Employees don’t have to give out their personal phone numbers.
          • Employees don’t miss calls due to being out of the office.
          • Employees can forward calls to another team member as needed.

          Plus, business owners can keep track of who is making and receiving calls via the VoIP business phone system, and if needed, record calls for quality assurance purposes.

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              Will Switching to a VoIP Business Phone System Impact Your Prospects and Customers At All?

              Studies show the average caller holds for approximately 90 seconds before they disconnect. If you have a traditional business phone system, you’re likely answering the phone, putting them on hold, and finding the person they’re trying to speak with before they hang up. Businesses lose A LOT more opportunities than they realize because of the limitations with their communication methods. 

              If you have a VoIP business phone system, your prospects and customers will notice a difference in a positive way through:

              • Routing the call to the appropriate employee and receiving a response within seconds because the system rings on their desk and mobile phone.
              • Receiving a custom hold message when someone is unavailable letting them know when to expect a callback.