With the explosion of IT service providers, it’s easy for local companies in San Antonio to believe that IT support has become a commodity, or take the view that all IT companies are essentially the same.
However, the truth is that every IT provider is different, even if they all claim to offer managed services. Therefore it’s important to know how to look for these differences when you’re interviewing IT providers, so that you can choose one that matches your unique needs.
When selecting the right IT services provider in San Antonio, be sure to look for the following:
- Verify that they have a local office. Otherwise you won’t get an on-site response time that can guarantee to keep your operations running.
- Make sure they have enough staff to support your needs.
- Are they experienced in the industry? Do they know your software?
- Do they have the latest disaster recovery solutions?
- Do they have adequate network and PC security, and specifically ransomware protection?
Should You Break Up With Your Current IT Services in San Antonio?
There are many benefits to hiring a managed IT services in San Antonio. The managed service provider (MSP) can take over management of your technological processes, allowing you to focus on more important aspects of your business. The technicians will also monitor the network for threats, manage your infrastructure and assets and provide full-time customer support.
Also, you will be able to better manage and potentially reduce your expenses because service charges are predictable. On the other hand, all IT support firms are not equal in the quality of their services. If your current MSP is not fulfilling your network needs, consider replacing them with a more reliable company. Here are the common signs that you should initiate a break up with your MSP.
Outdated Technology and Processes
Technology constantly changes through innovation. If you would like to compete with large corporations which have extensive in-house IT infrastructure and resources, you need hardware, software, applications, and network processes to match. In addition, you should have access to expertise from experienced technicians.
If your MSP has outdated resources, consider engaging an alternative provider on the leading edge of the tech field. In general, assess the software and hardware which the company uses to secure your network, monitor activities, and perform maintenance. Also, take time to review their processes and the qualifications of their technicians before making your decision.
Unfulfilled Expectations
If your provider of IT services in San Antonio has failed to meet your expectations, replacing them. Every business has different operational goals, and your computer network is critical to achieving your objectives. If your MSP has not been helping you reach your goals by agreed deadlines without valid reasons, they are not worth retaining.
You should also evaluate the MSP’s ability to provide quick and efficient resolutions to problems. If you have to complain repeatedly about one issue, the service provider might not be ideal. Also, note the excuses provided for failed delivery. Finger-pointing and generic excuses are indicators of inefficiency and poor service.
Poor Communication Habits
You should review the communication habits of your service provider if you are not certain about the quality of their assistance. Open communication is crucial to preventing wastage of company time and avoiding misunderstandings. A good MSP will offer regular updates on network performance, and inform you of looming problems. They will also check-in regularly and provide reports for evaluation. Additionally, your messages should always receive prompt responses.
Operational Instability
One of the common problems faced by businesses is the turnover of IT support personnel. If the team members you are supposed to deal with directly are constantly changing, you should consider switching providers. The change of technicians can be frustrating because you must discuss your goals and needs every time. Also, high staff turnover can indicate that the MSP has issues managing technicians’ workload and other employee satisfaction factors.
If you are interested in learning about the benefits of hiring an experienced IT services in San Antonio, consult the team of experts at ICS.
IT Services Testimonial in San Antonio
“Tech was pleasant, friendly and courteous. He took care of my printer problem and we tested it. He also advised me on the other printer issue that I would need to contact ONCU to have the software loaded to my laptop. Have a wonderful day.”
– Janie
