Client Resources and Support

ICS is committed to establishing and maintaining a dynamic partnership with every client. Our extensive and varied experience throughout many areas of technology and customer service have allowed our team to develop an understanding of each customer’s unique IT and technology needs, developing and implementing solutions quickly and effectively.

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End User Training and Documentation

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Google Rating

4.9

Based on 115 reviews

ICS | Managed IT Services and IT Support Company in Houston

4.9

Dee

1755811784

Stacie Preston

1754496943

Great customer service and fast response time! - Sebastian was professional and easy to work with. Grateful to have their support and assistance.

Robert Fabela

1753208259

Thank you so much for all the effort you give to ensure we are operational.

Felicia Silvers

1752674467

Quick and Friendly service!

Mikeyera Marshall

1752605495

Tatiana Escudero

1752599950

Eileen H. Law CPA P.C.

1748979403

We used this company for our IT services several years ago. When i questioned their bills, they terminated our services. A year later their controller sends me 3 bills from May of 2023. Seriously. We paid our final bill and left these people. They were very expensive and our services were left wide open according to our new IT company. I do not recommend them. As of today they are still sending us bills from January 2024 that i already showed him was paid. Now he is threatening to turn us over to collections...so I will gladly see you guys in small claims court. This is harassment.

Janis Bushen

1748003107

A couple of days ago I had an issue with the phone. I was terribly frustrated. I emailed our Tech (Clifton) and got an almost instant reply. I still had issues and emailed again, instant reply. This went on and then Clifton called me. He is absolutely the best, he is a great asset to ICS. He was so calm, fabulous Customer Service. Issue dealt with, no problem. My colleagues called me the Tech Master, but I owe it all to Clifton. He's GREAT!

Bristow DaKs1007

1743453287

Patrick McGuirk

1741109371

Keith Wukasch is ALWAYS fantastic!He always goes the extra mile to help you out.

Suzanne Stewart

1739297846

Eric was very helpful and resolved my issue quickly 😊

Karen Gust

1737753149

Keith was prompt to correct our phone configuration. He knows what he is doing and had it completed the same day.

Paige Burger

1729884613

My wifi was not working, so one of the people in charge of my apartment said to call them. I called them, explained the issue and when it started, they told me there was a storm that reset some stuff. They walked me through the whole process, told me they would call me back in about 15-20 minutes. About 15-ish minutes later they called me back and we got my wifi working again. Brooke I think was the name of the person that helped me.To put it a bit more simply, wifi wasn't working, I was told to call them by apartment people. I called them, they helped me. I will be putting their info next to my wifi for future reference in case this happens again.

Paul T

1729196296

Joshua Robertson

1727362485

They are familiar with our system and every time they get on a call they get the problem fixed very quickly.

michael beliz

1722534899

Quick and prompt response. Great service!

Brandon Sweeney

1709214762

Quick Resolution

Cavan Phillips

1705611301

Has been great working with ICS, Chris and David have been very pleasant to work with in IT. Big or little tasks, we are glad to have chose ICS for our IT needs

Nick P

1695412857

Brileigh Erickson

1689980077

Mitchell was extremely helpful

Benjamin Scardello

1684441241

Warning! While it may be that some companies have a good experience with ICS, my company did not. During the three years using ICS, there were a host of problems. But the most impactful to us, was during a simple dispute over billing for products we canceled. During the discussions to resolve the dispute, they choose to withhold critical support. We continue to pay for their services without receiving any support. In other words, they held us hostage until we paid them without a satisfactory resolution to the dispute. Just be cautious us this firm.

1677003887

1676325168

1673887194

1672362182

Keith stepped in while he was on PTO and took care of our phone issues for us. Thanks Keith!

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