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Do you operate a small or medium business where you often send your technicians to visit your clients and offer services at the clients’ premises? If yes, then it is about time you considered upgrading and improving their tools of trade. In our experience as an IT support provider in Houston, we have found that businesses which equip their field technicians reap huge benefits in terms of workers’ job satisfaction, customer satisfaction, and business growth.
There are instances where a field technician travels to the client’s premise and fail to fix the problem, forcing the technician to either go back to the office or put in a call to the office seeking more help. The many inconveniences of a field service management system that is not automated can be avoided by doing the following:
There is nothing that frustrates field technicians more than field service management systems that either hang or crash when the technician is at the customer’s premise. There are instances when the technician might need to check with the system to diagnose the problem or find information about the right parts needed to resolve the customer’s problem. Using an embedded communication system, your technician will be able to get crucial details concerning the problem at hand and use this information to resolve the problem.
There are certain processes at the client’s end that can be automated. We live in an era where the Internet of Things (IoT) is a reality. This technology can be used in sensors which can be installed at the client’s premise to monitor machines and products, and in case of any anomalies, these sensors can deliver a real-time service call to report the anomaly.
Once the call is placed, a series of events can then be triggered simultaneously to respond to the distress call and rectify the anomaly. An IT support provider in Houston can help you design a system to alert field service teams that are within the vicinity of the client’s premise, ensuring that a speedy response to the call is made.
Automation reduces human error, enhances workflows, and reduces the response time from what used to take hours to something that would take seconds.
At ICS, as an IT support provider in Houston dedicated to helping businesses learn how to improve their efficiency. If you wish to learn more about how to choose the best field services management applications, contact us now.