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For businesses today, it’s becoming more and more expensive to hire in-house IT staff to manage your enterprise telephone systems or to maintain cybersecurity compliance. More and more businesses are making the decision to outsource their enterprise IT staff as a way to save on time and money. You may also be facing a shortage of qualified enterprise IT or cybersecurity staff as a result of the cybersecurity talent shortage, and you are looking for an outside company to deliver the IT and cybersecurity services that you require.
According to Francis Dinha, CEO and co-founder of OpenVPN, Inc., “Unfortunately, most companies are finding it difficult to meet that need. There simply aren’t enough people to fill the available cybersecurity roles.” He goes on to state that studies have found that 3.5 million open cybersecurity jobs will exist by 2021. This cybersecurity talent shortage is a clear problem for your business — and the best way for you to find qualified IT talent at this stage is likely to outsource your IT services.
But you may still be wondering what the benefits and drawbacks are to outsourcing your enterprise IT staff in this way. The fact is that outsourcing enterprise IT staff in this manner has a lot of benefits for your business — so long as you do it the right way. In this article, I’ll give you five tips and best practices to ensure that your outsourcing process goes smoothly and you get the most benefit from choosing to outsource your enterprise IT services.
It’s often a smart move for a business to outsource its enterprise IT services. Not only will they save money, but it’s also becoming increasingly difficult to find qualified IT workers for many businesses as a result of the cybersecurity talent shortage. That doesn’t mean, however, that all IT firms are created equal. If you are bringing on a new cybersecurity provider, you will have to give them a great deal of access to your sensitive information. You need to find an enterprise IT firm with a successful track record with businesses in your field and a reputation you can trust.
That’s why you should consider ICS for your enterprise IT services. ICS has been doing these sorts of transactions with businesses in the San Antonio area for years and has many testimonials from satisfied customers. They’re the sort of established business that you can feel safe trusting with secure information.
You don’t want to waste time dealing with a company that is acting shady or where something seems off about them. Make sure that any company you want to contract with can give you an address, phone number, and legitimate email (Gmail or Outlook, for example). Additionally, if their website looks to be constructed shoddily, that’s not a good sign for their business. Any of these issues should signify to you that this company will be at best too amateurish for your needs and at worst outright scammers. Go with a company like ICS with all the hallmarks of a professional business.
Any legitimate company should be happy to give you testimonials from past satisfied customers as a means of proving that they are legit. Even if you are getting a good feeling from a company, you should still be sure to get good references from them. Additionally, you should do a quick Google search to look for any bad reviews that come up in connection with the company’s name.
ICS, for example, has many testimonials from satisfied customers. I can be certain that they have experience not only with the needs of a large organization but that they know how to deal professionally with their clients.
If you are an enterprise organization in a specialized field such as healthcare, you need to make sure that you are meeting compliance mandates such as HIPAA. If the IT company you hire for cybersecurity purposes doesn’t have experience with your specific compliance measure, then the results could be disastrous for your company. ICS has had many customers who first contracted with IT firms that didn’t understand HIPAA compliance. I wouldn’t want the same thing to happen to your company.
When it comes time for IT auditing, you want to make sure that you are working with an IT firm that is using up to date software for compliance reporting and audits. There are still many IT firms who are using programs such as Excel for compliance reporting and auditing, which will likely not be able to handle the sheer magnitude of the data sets that the complex data environments of your organization. Instead, you want to make sure that your IT provider is using modern RegTech software to meet all your reporting and auditing requirements.
This last point could be the most important. No matter how good an impression a company makes on you, you should make sure that you get everything down in writing. Ask for a written contract, and make sure that this contract spells out the exact expectations of the services that your IT provider will be giving you. Any reputable enterprise IT provider, such as ICS, will be happy to sign such a contract. And by making expectations clear now, it will save you a lot of headaches down the line.
With these tips in mind, I am confident that you will be successful in building a relationship with a good enterprise IT, telecom, and cybersecurity company such as ICS. Don’t let the cybersecurity talent shortage prevent your enterprise organization from getting the qualified IT support that it needs. Instead, outsource your IT management and save money today. I’d recommend scheduling an initial consultation with a qualified service engineer at ICS to see how they can help you today.
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