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If you run a law firm, you need the reassurance that your clients’ phone calls are being handled properly. When they call, you want them to know that you’re there for them 100% of the time. This is why legal practices today rely on the capabilities of a well-built Hosted VoIP phone system.
VoIP stands for Voice over Internet Protocol. It sends a signal over an internet infrastructure instead of using traditional telephone lines.
With Hosted VoIP, the VoIP provider hosts your servers and services. The solution manages calls and routes them to and from your existing telephony system and equipment.
Hosted VoIP is popular for law firms because it:
Plus, when bundled with other business tools like fiber-optic internet connectivity, you can appreciate major gains in reliability and uptime.
An integrated solution like Hosted VoIP keeps you always connected to the outside world. Here’s a point-by-point analysis of how your law firm could benefit from a Hosted VoIP system.
Smarter Call Routing: Your clients don’t want to wait on the phone to be connected to the right person when they call. They need to reach the correct line every single time, whether they’re dialing an extension or going through a receptionist.
Effective call forwarding is part of doing business today. And with Hosted VoIP, call forwarding can also be set up to forward office calls to a mobile phone when your partners or employees are out of the office.
Crystal Clear Connections: It’s essential that your communications aren’t interrupted or encumbered by static. Your clients deserve clear, HD audio quality that Hosted VoIP provides.
Email Access to Voicemails: Even the hardest-working attorneys can’t be available 24 hours a day. And, they can’t afford to miss any voice messages that are left for them. This is why it’s essential that you can retrieve your voicemails via email when you’re traveling or at home. Hosted VoIP provides this.
Unified Communications (UC): In today’s fast-moving and highly interconnected business environment, it’s critical for law firms to collaborate effectively, reliably and seamlessly. Unified Communications will help you do this. Unified Communications lets you and your staff communicate with customers via phone, chat, email, and more.
Hands-Free Capabilities: Hosted VoIP solutions easily integrate with a number of headsets for hands-free phone calling. You can multi-task and type notes to capture what your clients are saying while you’re listening.
Easy Call Reporting & Monitoring: With Hosted VoIP, you’ll have a dashboard to keep track of all the calls being made in your office. This gives you more control over your phone system than with a traditional landline. And you’ll have access to the metrics and oversight you need to make smarter decisions.
Flexibility & Scalability: Your law firm will benefit from increased flexibly. You can add or delete phones and services as needed. There’s no need to purchase additional equipment at any time, and you can downsize if needed.
Business Continuity During a Disaster: When phone lines go down, and the power is out, you still need to make and receive business calls. With a Hosted VoIP system, you can.
Your IT service provider already understands your business needs and goals. They customize your technology solutions to align with your business plan and budget. They can do the same with your Hosted VoIP service.
With a large company, you’ll be handed off from lower-level techs to higher-level ones. It could take a week or more for you to get a problem solved. With the right IT service company, you’ll have the personalized help that you need. Rather than hanging on the phone waiting for one of the larger carriers to answer your questions, your IT service provider will answer your calls immediately and address them quickly.
It can be worrisome to change out your phone system. But Hosted VoIP is a well-established platform for business communications that is quickly becoming standard practice for law firms.
When working with your IT service company, you can rest assured that your phone system is ready for the switch. They will handle everything and ensure:
With the right IT service company, you’ll experience a smooth, uncomplicated transition to your new Hosted VoIP system, and, you’ll always have the tech support that you need.
In the meantime, stay up-to-date and informed about information technology for law firms today. Visit our Blog.