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Do you have someone reliable to call for on-site support when you have an IT problem? That’s just one feature of the services we offer to clients like this local Houston hotel chain…
If you’re reading blogs like this one on an IT company’s site, then you’re probably in the market for better IT support, right?
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not an effective relationship, simple as that.
That’s why you’re reading this article — for the exact same reason a well-known Houston hotel chain recently got in touch with the ICS team. They were in the market for responsive IT support, so they contacted us through our website’s 24/7 chat feature:
“We need a local IT company to give on-site support when needed.”
This hotel chain needed an IT company that will be available and responsive — are you looking for the same thing?
You’re Waiting Too Long For Help
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not effective, simple as that. Don’t wait for any more than a couple of hours for a response and more than a day at most for a fix.
Solutions Don’t Last
Even if you don’t have to wait long to get a technician on-site, it’s not worth much to you if they just have to come back in a few days.
Ineffective IT support often means applying a “band-aid” solution that doesn’t really get to the root of the problem. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to call them again to come back and do the same thing.
You’re Doing The Work
Think about the last time you or an employee called up your IT company – what was the conversation like?
Did they provide support via a remote access tool? Did they come to visit on-site and fix the problem for you? Or did they just lead you through a list of steps to try to get a fix?
Sure, sometimes when it’s a simple fix and you need it quick, having the person on the other end of the phone line tell you what to unplug and what to click can be an effective way to go about it. But if it’s like this every time, then that’s another story. You need an IT company that actively manages the support process – not one that tells you what to do.
It doesn’t matter if your current IT company has Live Chat, a dedicated phone line, or a 1-hour response guarantee. When you have an issue, you want someone there to answer you. If you’re not getting the on-site support you need, then it’s time to make a change.
Although many issues can be resolved remotely, there are many issues that require a real person to be onsite at your office. ICS responds fast and helps our clients like this hotel chain handle any sort of emergency as quickly as possible to avoid unnecessary downtime.
ICS is here to help when you need help. Get in touch with our team to harness the IT support you need.
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ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.
ICS will never sell, rent, share or distribute your personal details with anyone. In addition, we will never spam you.
We offer managed IT services for large to small organizations at a flat-rate monthly fee. You can get started now with a 60-day, risk-free trial. If you’re not 100% satisfied with our services, you’re able to cancel your contract – no questions asked. ICS works hard to earn the trust of each and every business we work alongside.