Get in touch with us today to find out how can we help you.
If you’re reading blogs like this one on an IT company’s site, then you’re probably in the market for better IT support, right?
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not an effective relationship, simple as that.
That’s why you’re reading this article — for the exact same reason a well-known Houston hotel chain recently got in touch with the ICS team. They were in the market for responsive IT support, so they contacted us through our website’s 24/7 chat feature:
“We need a local IT company to give on-site support when needed.”
This hotel chain needed an IT company that will be available and responsive — are you looking for the same thing?
You’re Waiting Too Long For Help
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not effective, simple as that. Don’t wait for any more than a couple of hours for a response and more than a day at most for a fix.
Solutions Don’t Last
Even if you don’t have to wait long to get a technician on-site, it’s not worth much to you if they just have to come back in a few days.
Ineffective IT support often means applying a “band-aid” solution that doesn’t really get to the root of the problem. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to call them again to come back and do the same thing.
You’re Doing The Work
Think about the last time you or an employee called up your IT company – what was the conversation like?
Did they provide support via a remote access tool? Did they come to visit on-site and fix the problem for you? Or did they just lead you through a list of steps to try to get a fix?
Sure, sometimes when it’s a simple fix and you need it quick, having the person on the other end of the phone line tell you what to unplug and what to click can be an effective way to go about it. But if it’s like this every time, then that’s another story. You need an IT company that actively manages the support process – not one that tells you what to do.
It doesn’t matter if your current IT company has Live Chat, a dedicated phone line, or a 1-hour response guarantee. When you have an issue, you want someone there to answer you. If you’re not getting the on-site support you need, then it’s time to make a change.
Although many issues can be resolved remotely, there are many issues that require a real person to be onsite at your office. ICS responds fast and helps our clients like this hotel chain handle any sort of emergency as quickly as possible to avoid unnecessary downtime.
ICS is here to help when you need help. Get in touch with our team to harness the IT support you need.
Click here to get started and schedule your consultation.