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IT services HoustonIT services providers in Houston are increasingly tasked with helping businesses make the VoIP switch. There are many reasons for this, chief among them is cost-effective operations. With that in mind, several notable advantages of making the VoIP upgrade includes:

  • Mobility
  • Hoteling
  • Fax to email and email to fax
  • Scalability Cost Reduction


An IT services provider in Houston providing VoIP solutions allows their customers to have a greater quotient of mobility than they are likely to acquire otherwise. Calls can be forwarded to smartphone devices, allowing employees to use their personal phones as work phones at their discretion.

This increases optimization of operations in a number of ways, not least of which is expedited service delivery. Say one of your best salespeople has messages from a few leads but has not been directly contacted by them. Now, say those leads contact this salesperson on a Saturday. The actual sale is a matter of writing down information and sending an email–altogether, it takes about 40 minutes but will bring your company thousands of dollars a month. Well, if you don’t have VoIP, that message will just stay on the employee’s phone message box over the weekend. By the time the employee gets to it, the lead may have gone with a different company. Meanwhile, if they can contact one of your salespeople on the weekend (at their discretion and yours as an employee, of course), they’re much more likely to use your services.


Hoteling is a process facilitated through VoIP that allows employees to move desks and bring their phone number with them without having to bring the original phone along. Basically, the employee who has moved desks only has to log in and any calls will be routed directly to that device.

Fax to Email and Email to Fax

Faxes may seem like some antiquated technology out of yesteryear, but many businesses have a legal need for faxes today. In most American states, faxes are considered legal documents. Emails are also considered legal documents, which can establish a legally binding contract. VoIP can turn a fax into an email, which is convenient, good for the environment, more cost-effective and more expedient. You can’t do that with a traditional telephone system.

Scalability and Costs Reduction

When you’ve got VoIP, scaling up is as simple as contacting your provider. You don’t have to string new phone lines. You don’t need to pay hundreds, thousands, or tens of thousands of dollars in order to acquire new phone lines. You don’t have to waste time and resources. There are substantial savings here to such a degree that if you’ve got any degree of success in operations, you are virtually guaranteed to make back what you spend on a VoIP switch.

Optimizing Your Business

IT services in Houston through ICS can help you get the VoIP solutions you need. An additional advantage briefly referenced here is the expanded competitiveness your business enjoys through the institution of VoIP. So to recap, you save money, have advantages in utility other businesses can’t enjoy, conserve resources when you scale up and are increasingly mobile. Contact us now to discuss VoIP options and see if this switch is right for you.