Keeping your customers homes “running” is an important part of your business — not providing tech support. See how IT managed services helps you focus on your business.
As a plumbing expert, you know the importance of “keeping things moving” throughout a home but are you struggling with the same issues within your business? Just as with any interconnected system, your business needs to have the correct infrastructure in place in order to maintain peak efficiency and that can be a challenge as businesses grow organically over the years. Systems that worked effectively for many years often break down and leave you with unexpected problems such as a lack of security, poor productivity and higher-than-expected costs. Fortunately, finding the right IT services partner for your plumbing business starts by asking a few simple questions.
1. Do You Provide IT Support for Businesses of All Sizes?
Some IT services providers specialize in only larger businesses or enterprises and may offer services that are too expensive or more than you need. It’s important that you match the needs of your business with the right partner so you’re not overpaying for services that your businesses will not be able to fully utilize. Look for IT services partners that work with small to mid-size businesses with multiple locations so you can be sure they’re able to scale with your business as you grow.
2. What Type of Microsoft Support Do You Offer?
Office productivity and scheduling support are two of the most important offerings from your IT services provider and can make or break your office efficiency and cost structure. Microsoft offers a range of licensing options from dedicated, legacy licenses to cloud-based options that are more flexible for today’s businesses. It can be difficult to invest in software upgrades all at once, which is one of the key benefits of Microsoft Office 365. With a low monthly charge, your team will have access to the best and most secure office productivity software available on the market.
3. Do You Support WiFi and Telephone Services?
Looking for a new IT services provider for your plumbing business is a great time to see if you can consolidate some of the services that your business consumes. If you have separate telephone, internet, security and technology partners, it might be worth exploring if working with a single partner could help save you time, money and frustration. Secure WiFi is one of the most important ways to protect your business from the risks of cyberattack and requires active monitoring and additional steps that are rarely found in an off-the-shelf solution from a local retailer. Technology professionals will be able to tie together your various business systems and communications infrastructure to ensure that everything is fully optimized and provides the highest level of security for the most reasonable price.
4. What Is Not Included In Your IT Services?
Does your support contract include help desk services? Software patches and updates? Help with buying new hardware or computers for your business? These are all questions that you need to ask your potential IT services provider to ensure you have a full understanding of the support that you will receive. You don’t want to be surprised at a later date when you discover that there are items you simply don’t have coverage for that you would expect to be part of your services agreement. The cost of a single data breach incident could range into the tens of thousands of dollars, and require even greater costs to quickly remediate. Protect your business by thoroughly documenting the services that you expect to receive as part of your ongoing contract.
Managing your IT and telecommunications infrastructure may not be your primary skillset, which is why it’s important to work with the trusted professionals at ICS to ensure that your business continues to run smoothly both now and in the future. Contact us today at 833-568-9353 or fill out our quick online form to learn more about how we have been helping plumbing businesses and other home contractors grow and evolve their business for the past 38 years.