Which is Best: In-House or Outsourced IT Support in Harris County?

Are you confused about the pros and cons of in-house versus outsourced IT services? How is co-managed IT different? This quick guide will help you decide.

Finding the right business support model of any kind can be challenging: logistics, telecommunications and particularly IT or infrastructure support. Your technology support partner can offer a vast amount of assistance in terms of improving operations, reducing IT downtime and creating sustainable infrastructure, but it’s not always comfortable for organizations to move away from the traditional model of an in-house IT support team. Fortunately, IT managed services providers are evolving to provide a range of services that include in-house supplemental support, outsourced IT support in Harris County and even co-managed support. While you should work with your IT services provider to help define the right model for your business, this quick guide will give you an idea of the considerations around each of these popular technology support models.

In-House IT Support for Your Business

Electing to maintain all of your IT operations in-house does allow for a greater measure of control, but your technicians may struggle with having the bandwidth to implement new solutions. Another common issue is finding the budget for advanced cybersecurity software and other tools. One way to overcome these obstacles while still maintaining an internal IT team could be to partner with an IT services provider to gain access to the enterprise-scale software solutions, project management capabilities and progressive planning strategies offered by these partners. Leveraging these assets internally provides your IT team with the tools needed to excel at their positions.

Outsourced IT Support in Harris County

Small to mid-size businesses are increasingly looking for ways to offload or outsource operational functions such as payroll, accounting and IT infrastructure support. This popular alternative to internal IT solutions allows your internal technical experts to focus on new business initiatives and innovation while external support personnel performs many of the day-to-day operations. This model is quite flexible and works extremely well for organizations that are actively growing and morphing their business model. Services offered could include:

  • IT consulting
  • Telecommunications support, including phone systems and video conferencing solutions
  • Antivirus and anti-malware solutions
  • Advanced firewall protection to block malicious files and activity
  • Web-based content monitoring and protection
  • Cybersecurity support, including training for staff members
  • Robust backup and disaster recovery solutions
  • Active network monitoring and WiFi endpoint protection

While not an exhaustive list, these are a few of the services offered for IT support in Harris County.

Whether you need support for a few solutions or want to partner with ICS for all of your outsourced IT needs, we provide the proactive IT support Harris County businesses have trusted for years. From video conferencing and data cabling to cybersecurity technology and help desk support, the dedicated professionals at ICS are available to define the right model of services and support to meet your company’s needs. Contact us at 866-427-4722 or fill out our quick online form to schedule your free initial consultation.

  •   Jason Simons
  •   Dec 26, 2019

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