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Having reliable technology means having technology that can grow with your firm.
There is very little you and your team do that doesn’t rely on technology in some way. This makes IT the foundation of your firm, and an aspect of your operations that calls for smart and savvy investments. Yet many law firms aren’t getting what they need out of their technology or their technology budget.
More often than not, these challenges arise from a single source – IT support. Whether you’ve got one or two in-house IT staff looking after your network and infrastructure and handling day-to-day issues or requests, or contract your IT services out to a local IT provider, problems still happen. When all your IT guys are doing is putting out fires and fielding minor requests from your team, it can feel like your technology is constantly failing you.
It’s frustrating. And it’s a main reason why firms are choosing to work with IT providers that specialize in legal IT.
Building From The Ground Up With Your Firm In Mind
Ideally, you’d like to have professionals working with you that not only understand what you need out of your technology, but know the software and applications you use better than you do. More than that, you’d like to work with people who know the ins and outs of your network and infrastructure, saving you the time and aggravation of trying to walk a technician through both your problem and your technology. When you deal with the same people each time you need to make a service call – people who also setup most or all of your technology – your problems get resolved faster.
If this sounds too good to be true, you’re likely not getting the support your firm needs to be successful. For today’s firms, success means being able to adapt to and adopt new technology in order to better serve your clients, and meet the compliance standards and regulations your profession is held to. Data security is a big part of that. By partnering with a legal IT provider like ICS, you can feel comfortable knowing that they understand what you need to do to stay compliant, and protect both your firm and your clients from cyber threats.
Do Legal IT Services Really Make That Much Of A Difference?
Partnering with a legal IT provider offers benefits that generic outsourced IT support can’t. This includes:
- In-depth knowledge of popular legal software and applications
- Familiarity with compliance regulations
- An understanding of how your firm operates and what you need your technology to be able to provide
- Experience setting up and maintaining secure networks that extend to remote users
- Experience implementing cloud technology that offers easy and convenient access to data and applications without compromising security
- 24/7/265 help desk support provided by technicians who are familiar with your unique firm to improve troubleshooting and repair time
Get in touch with ICS’s legal IT professionals at ICS to learn more about the solutions we offer, or the schedule a complimentary consultation to find out how we can help your firm get more out of your technology.
Further reading
ICS is a Texas-based 40-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolescence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.