Looking at IT Companies in Houston: 24-Hour Support and Monitoring

Many IT companies in Houston are looking to help you with your IT systems. Advertising for these companies is all over the place. Even on the Internet, you are likely to stumble over many different articles telling you what your business needs from these service providers. Getting the right support and monitoring is important to keep your company moving and productive.

The Criticality of Your Network

The business environment today relies heavily on computing power and network ability. Always connected and always on is how the world looks currently. Having all these different IT technologies constantly operating and available is difficult to achieve. However, any downtime comes with significant costs. Finding effective ways to handle your computer networks has become ever more challenging.

The Cost of 24/7

Maintaining your own in-house IT support to serve your employees around-the-clock is extremely cost prohibitive. For the one or two calls the desk may receive, keeping a staffed help desk doesn’t make sense. Luckily, there is a solution. IT companies in Houston already employ quality staff members to provide these services. These businesses help multiple companies, so their time is still used effectively even if your own company calls infrequently. The technology exists to allow support personnel to monitor and support multiple users at the same time. Your business is only footing a small portion of the costs of having around-the-clock support, but you still keep everything ticking along even after hours.

How Remote Support Works

With the technology available today, support and monitoring of your business’ networks can be done anywhere. These advancements let companies provide support to many different businesses. The staff members of these companies access many different workstations and networks at the same time without having to be onsite. By using information services, support staff can take real time information and provide up to the minute support to your employees. When errors occur, these support staff log-in remotely and quickly fix the problem. There is no need— given the current technology— for support to be done within your building.

When you first begin working with a remote service company, techs install software to allow this communication to occur. Installation of this software must happen on all workstations and servers that your IT systems utilize. It is a project to do this original setup, but it provides the framework to have efficient computer systems throughout your company. This software lets technicians see data and information relating to the health of the workstation and network remotely. Not only does this allow support staff to access the network after a services call, but it also provides proactive information that keeps downtime to a minimum.

Your networks are critical to your business. Managing, monitoring, and supporting all these technological advancements is time-consuming and resource heavy. However, their necessity cannot be denied. IT companies in Houston are there to make it easier for you to focus on your core business. At ICS Communications, we provide a range of remote monitoring and support services for your business. To learn more, contact us today.