Managed IT Service Plans

Houston (281) 962-3058

San Antonio (210) 305-4087

Austin (512) 253-4135

Features

Time & Material

Gold

Platinum

Proactive Support

Time & Material: –

Gold:

Platinum:

A Team of It support experts

Time & Material: –

Gold:

Platinum:

24 x 7 Remote Monitoring & Network Alerts

Server stability and performance
Virus attacks and update problems
Data backups and disk utilization
Notification of unusual events

Time & Material: –

Gold:

Platinum:

Managed Anti-Virus

Time & Material: –

Gold:

Platinum:

Unlimited Help Desk Support (8-5 M-F)

Time & Material: –

Gold:

Platinum:

A cloud based managed firewal

Time & Material: –

Gold:

Platinum:

After Hours Emergency Help Desk Support

Time & Material: –

Gold:

Platinum:

Onsite Engineering Support

Time & Material: Hourly + Trip Charge

Gold: Discounted Rates for Block Purchases

Platinum: Unlimited free service calls. Reduced hourly project rates

Emergency Response Time

Time & Material: No Guarantees

Gold: 1 hour or less

Platinum: 1 hour or less. No after hour surcharge.

Dedicated Account Support

Time & Material: –

Gold:

Platinum:

Network Documentation

Time & Material: –

Gold:

Platinum:

Network Asset Tracking

Time & Material: –

Gold:

Platinum:

Intelligent Patch Mgmt

Time & Material: –

Gold:

Platinum:

Software Deployment & Updates*

Time & Material: –

Gold:

Platinum:

Adding & Removing Users

Time & Material: –

Gold:

Platinum:

Online Custom Client Portal & Ticketing

Time & Material: –

Gold:

Platinum:

Executive Summary Monthly Report/Check-up

Time & Material: –

Gold:

Platinum:

Quarterly Reviews

Time & Material: –

Gold:

Platinum:

Annual CTO sessions

Time & Material: –

Gold:

Platinum:

Manage & Order License Updates & Warranty Parts*

Time & Material: –

Gold:

Platinum:

Installation of Replacement – HW & SW*

Time & Material: –

Gold:

Platinum:

Recovery of Server in case of Complete Disaster*

Time & Material: –

Gold:

Platinum:

Hosted Service Plan Add-Ons

AntiSpyware & desktop FW
AntiSpam
Microsoft Exchange / SharePoint

Time & Material: –

Gold:

Platinum:

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

Initial Rates will be based upon number of devices managed and the service plan selected.

Get Started with a 60-Day, Risk-Free Trial with our IT Services

We offer managed IT services for large to small organizations at a flat-rate monthly fee. You can get started now with a 60-day, risk-free trial. If you’re not 100% satisfied with our services, you’re able to cancel your contract – no questions asked. ICS works hard to earn the trust of each and every business we work alongside.

Give Us a Try