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Client Resources

 

Features

Time & Material

Gold

Platinum

Proactive Support

Time & Material:   –

Gold:   Check

Platinum:   Check

A Team of It support experts

Time & Material:   –

Gold:   Check

Platinum:   Check

24 x 7 Remote Monitoring & Network Alerts

  • Server stability and performance
  • Virus attacks and update problems
  • Data backups and disk utilization
  • Notification of unusual events

Time & Material:   –

Gold:   Check

Platinum:   Check

Managed Anti-Virus

Time & Material:   –

Gold:   Check

Platinum:   Check

Unlimited Help Desk Support (8-5 M-F)

Time & Material:   –

Gold:   Check

Platinum:   Check


A cloud based managed firewal

Time & Material:   –

Gold:   Check

Platinum:   Check


After Hours Emergency Help Desk Support

Time & Material:   –

Gold:   Check

Platinum:   Check

Onsite Engineering Support

Time & Material:   Hourly + Trip Charge

Gold:   Discounted Rates for Block Purchases

Platinum:   Unlimited free service calls. Reduced hourly project rates

Emergency Response Time

Time & Material:   No Guarantees

Gold:   1 hour or less

Platinum:   1 hour or less. No after hour surcharge.

Dedicated Account Support

Time & Material:   –

Gold:   Check

Platinum:   Check

Network Documentation

Time & Material:   –

Gold:   Check

Platinum:   Check

Network Asset Tracking

Time & Material:   –

Gold:   Check

Platinum:   Check

Intelligent Patch Mgmt

Time & Material:   –

Gold:   Check

Platinum:   Check

Software Deployment & Updates*

Time & Material:   –

Gold:   Check

Platinum:   Check

Adding & Removing Users

Time & Material:   –

Gold:   Check

Platinum:   Check

Online Custom Client Portal & Ticketing

Time & Material:   –

Gold:   Check

Platinum:   Check

Executive Summary Monthly Report/Check-up

Time & Material:   –

Gold:   Check

Platinum:   Check

Quarterly Reviews

Time & Material:   –

Gold:   Check

Platinum:   Check

Annual CTO sessions

Time & Material:   –

Gold:   Check

Platinum:   Check

Manage & Order License Updates & Warranty Parts*

Time & Material:   –

Gold:   Check

Platinum:   Check

Installation of Replacement – HW & SW*

Time & Material:   –

Gold:   Check

Platinum:   Check

Recovery of Server in case of Complete Disaster*

Time & Material:   –

Gold:   Check

Platinum:   Check

Hosted Service Plan Add-Ons

  • AntiSpyware & desktop FW
  • AntiSpam
  • Microsoft Exchange / SharePoint

Time & Material:   –

Gold:   Check

Platinum:   Check

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

Initial Rates will be based upon number of devices managed and the servie plan selected.