Houston (281) 807-2700
San Antonio (210) 225-5427
Austin (512) 433-4700
Features

Time & Material

Gold

Platinum

Proactive Support

Time & Material:   –

Gold:

Platinum:

A Team of It support experts

Time & Material:   –

Gold:

Platinum:

24 x 7 Remote Monitoring & Network Alerts

  • Server stability and performance
  • Virus attacks and update problems
  • Data backups and disk utilization
  • Notification of unusual events

Time & Material:   –

Gold:

Platinum:

Managed Anti-Virus

Time & Material:   –

Gold:

Platinum:

Unlimited Help Desk Support (8-5 M-F)

Time & Material:   –

Gold:

Platinum:


A cloud based managed firewal

Time & Material:   –

Gold:

Platinum:


After Hours Emergency Help Desk Support

Time & Material:   –

Gold:

Platinum:

Onsite Engineering Support

Time & Material:   Hourly + Trip Charge

Gold:   Discounted Rates for Block Purchases

Platinum:   Unlimited free service calls. Reduced hourly project rates

Emergency Response Time

Time & Material:   No Guarantees

Gold:   1 hour or less

Platinum:   1 hour or less. No after hour surcharge.

Dedicated Account Support

Time & Material:   –

Gold:

Platinum:

Network Documentation

Time & Material:   –

Gold:

Platinum:

Network Asset Tracking

Time & Material:   –

Gold:

Platinum:

Intelligent Patch Mgmt

Time & Material:   –

Gold:

Platinum:

Software Deployment & Updates*

Time & Material:   –

Gold:

Platinum:

Adding & Removing Users

Time & Material:   –

Gold:

Platinum:

Online Custom Client Portal & Ticketing

Time & Material:   –

Gold:

Platinum:

Executive Summary Monthly Report/Check-up

Time & Material:   –

Gold:

Platinum:

Quarterly Reviews

Time & Material:   –

Gold:

Platinum:

Annual CTO sessions

Time & Material:   –

Gold:

Platinum:

Manage & Order License Updates & Warranty Parts*

Time & Material:   –

Gold:

Platinum:

Installation of Replacement – HW & SW*

Time & Material:   –

Gold:

Platinum:

Recovery of Server in case of Complete Disaster*

Time & Material:   –

Gold:

Platinum:

Hosted Service Plan Add-Ons

  • AntiSpyware & desktop FW
  • AntiSpam
  • Microsoft Exchange / SharePoint

Time & Material:   –

Gold:

Platinum:

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

Initial Rates will be based upon number of devices managed and the service plan selected.

ICS Specializes In Managed IT Services, Business Telephones, Video Conferencing & More.

Book your initial consultation with ICS using the form below.

ICS will never sell, rent, share or distribute your personal details with anyone. In addition, we will never spam you.