Houston (281) 962-3058
San Antonio (210) 305-4087
Austin (512) 253-4135
Client Resources

Searching For A New Technology Company?

ICS specializes in managed IT services, business phones, video conferencing and more.

Book an initial consultation with ICS using the form below.

Your Information Is Safe With Us. ICS will never sell, rent, share or distribute your personal details with anyone. In addition, we will never spam you.

 

Features

Time & Material

Gold

Platinum

Proactive Support

Time & Material:   –

Gold:   Check

Platinum:   Check

A Team of It support experts

Time & Material:   –

Gold:   Check

Platinum:   Check

24 x 7 Remote Monitoring & Network Alerts

  • Server stability and performance
  • Virus attacks and update problems
  • Data backups and disk utilization
  • Notification of unusual events

Time & Material:   –

Gold:   Check

Platinum:   Check

Managed Anti-Virus

Time & Material:   –

Gold:   Check

Platinum:   Check

Unlimited Help Desk Support (8-5 M-F)

Time & Material:   –

Gold:   Check

Platinum:   Check


A cloud based managed firewal

Time & Material:   –

Gold:   Check

Platinum:   Check


After Hours Emergency Help Desk Support

Time & Material:   –

Gold:   Check

Platinum:   Check

Onsite Engineering Support

Time & Material:   Hourly + Trip Charge

Gold:   Discounted Rates for Block Purchases

Platinum:   Unlimited free service calls. Reduced hourly project rates

Emergency Response Time

Time & Material:   No Guarantees

Gold:   1 hour or less

Platinum:   1 hour or less. No after hour surcharge.

Dedicated Account Support

Time & Material:   –

Gold:   Check

Platinum:   Check

Network Documentation

Time & Material:   –

Gold:   Check

Platinum:   Check

Network Asset Tracking

Time & Material:   –

Gold:   Check

Platinum:   Check

Intelligent Patch Mgmt

Time & Material:   –

Gold:   Check

Platinum:   Check

Software Deployment & Updates*

Time & Material:   –

Gold:   Check

Platinum:   Check

Adding & Removing Users

Time & Material:   –

Gold:   Check

Platinum:   Check

Online Custom Client Portal & Ticketing

Time & Material:   –

Gold:   Check

Platinum:   Check

Executive Summary Monthly Report/Check-up

Time & Material:   –

Gold:   Check

Platinum:   Check

Quarterly Reviews

Time & Material:   –

Gold:   Check

Platinum:   Check

Annual CTO sessions

Time & Material:   –

Gold:   Check

Platinum:   Check

Manage & Order License Updates & Warranty Parts*

Time & Material:   –

Gold:   Check

Platinum:   Check

Installation of Replacement – HW & SW*

Time & Material:   –

Gold:   Check

Platinum:   Check

Recovery of Server in case of Complete Disaster*

Time & Material:   –

Gold:   Check

Platinum:   Check

Hosted Service Plan Add-Ons

  • AntiSpyware & desktop FW
  • AntiSpam
  • Microsoft Exchange / SharePoint

Time & Material:   –

Gold:   Check

Platinum:   Check

*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.

Initial Rates will be based upon number of devices managed and the servie plan selected.

Contact ICS

Houston
IT Services

(713) CALL-ICS  |  (281) 962-3058

San Antonio
IT Services

(210) CALL-ICS  |  (210) 305-4087

Austin
IT Services

(512) CALL-ICS  |  (512) 253-4135