Features
Time & Material
Gold
Platinum
Proactive Support
Time & Material: –
Gold: 
Platinum:
A Team of It support experts
Time & Material: –
Gold:
Platinum:
24 x 7 Remote Monitoring & Network Alerts
- Server stability and performance
- Virus attacks and update problems
- Data backups and disk utilization
- Notification of unusual events
Time & Material: –
Gold:
Platinum:
Managed Anti-Virus
Time & Material: –
Gold:
Platinum:
Unlimited Help Desk Support (8-5 M-F)
Time & Material: –
Gold:
Platinum:
A cloud based managed firewal
Time & Material: –
Gold:
Platinum:
After Hours Emergency Help Desk Support
Time & Material: –
Gold:
Platinum:
Onsite Engineering Support
Time & Material: Hourly + Trip Charge
Gold: Discounted Rates for Block Purchases
Platinum: Unlimited free service calls. Reduced hourly project rates
Emergency Response Time
Time & Material: No Guarantees
Gold: 1 hour or less
Platinum: 1 hour or less. No after hour surcharge.
Dedicated Account Support
Time & Material: –
Gold:
Platinum:
Network Documentation
Time & Material: –
Gold:
Platinum:
Network Asset Tracking
Time & Material: –
Gold:
Platinum:
Intelligent Patch Mgmt
Time & Material: –
Gold:
Platinum:
Software Deployment & Updates*
Time & Material: –
Gold:
Platinum:
Adding & Removing Users
Time & Material: –
Gold:
Platinum:
Online Custom Client Portal & Ticketing
Time & Material: –
Gold:
Platinum:
Executive Summary Monthly Report/Check-up
Time & Material: –
Gold:
Platinum:
Quarterly Reviews
Time & Material: –
Gold:
Platinum:
Annual CTO sessions
Time & Material: –
Gold:
Platinum:
Manage & Order License Updates & Warranty Parts*
Time & Material: –
Gold:
Platinum:
Installation of Replacement – HW & SW*
Time & Material: –
Gold:
Platinum:
Recovery of Server in case of Complete Disaster*
Time & Material: –
Gold:
Platinum:
Hosted Service Plan Add-Ons
- AntiSpyware & desktop FW
- AntiSpam
- Microsoft Exchange / SharePoint
Time & Material: –
Gold:
Platinum:
*All hardware and software costs additional; unlimited on-site labor limited to currently supported devices.
Initial Rates will be based upon number of devices managed and the servie plan selected.
