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IT support HoustonIT support in Houston needs to be cutting-edge enough that it follows technology trends and can upgrade accordingly. But upgrading isn’t quite enough— you’ve also got to be able to protect against vulnerabilities.

With any new tech, there are always going to be new strengths and weaknesses. Aspects of both won’t be visible immediately. For a fun fictional example, look at the Death Star. It was the biggest firecracker in the universe, and the thermal exhaust port was a proton torpedo fuse. Rogue One has cleared that slight plot hole up— no spoilers here; see it yourself!— but the point stands. Sometimes, massive funding and tech development still leaves a massive blind spot. That happens from the top down.

The Axis Powers had the enigma machine, but they never counted on The Allies developing what would become the modern computer to crack that code. The DNC had the 2016 e-mail scandals which ultimate effects are still reverberating throughout Washington. And the Internet of Things (IoT), one of the next big developments in tech, has some holes too. Primarily, it can be subject to hacking if you don’t properly protect your new IoT applications.  

Samsung’s Troubles

Samsung SmartCam cameras were recently hacked, and so Samsung disabled user access privileges— an unpopular move. Then a hacking group found another way in. Luckily, they let the company know of the issue and fixed it. Now, when you’re looking for IT support in Houston, you don’t want some exterior hacking company holding you up for a solution— no matter how good that solution may be. You should have protection for your IoT applications beforehand.

The best way to do that is to have an IT solutions organization install your new equipment, and ensure that they take every measure for security in a proactive way. You’re going to want an IT expert who can monitor your services, knows of common issues like those experienced by Samsung, and has the resources to combat such exigencies. “Cutting-edge” is a term ubiquitously bandied about today, but it’s a term people can relate to— the edge of the blade that cuts various targets is the sharpest part, the change-inciting agent, the forward mechanism. You don’t want some dulled IT solution; even if their blade is swung, it won’t work how it’s been designed to. 


So, when you’re deciding on a solution, look for a few modern tech innovations to color their services. Things like:

  • Proactive IT Support
  • Cloud Computing Solutions
  • IoT Installation and Monitoring
  • Backup and Data Recovery Provisions
  • Protections Against Viruses and Malware
  • Responsive Help-Desks

In addition to these things, you’re going to need to communicate with your IT provider to ensure the greatest level of support. If you go to an auto mechanic and ask for a tune-up to fix some issue you’ve been dealing with, but then never tell the mechanic about that particular issue, how can he help you? It’s the same with an IT support solution. If you want it to be effective, you’ve got to let the tech guys know how to help you.

For IT support in Houston that you can depend on, we at ICS offer top-tier, cutting-edge solutions designed to save you time and money while protecting your business proactively. Contact us today to learn more!