•   Jason Simons
  •   Jul 07, 2020

Is Your Internal IT Team Up To The Task Of Remote Work Support?

After more than two months of the COVID-19 pandemic, it’s likely that your business has gotten into a rhythm with remote work. However, while we don’t know when the pandemic will end, it will certainly conclude at some point.

Have you given any thought to the way your business will operate in a post-pandemic world?

According to 317 CFOs recently surveyed by Gartner, the business world may not change back when the pandemic is over – 74% of CFOs say they expect to move previously on-site employees remote post-COVID-19.

However, if that’s your plan, you may need to change your model of IT support…

Remote Work Needs The Right IT Support

If you agree with the CFOs surveyed by Gartner, then you need to consider your model of IT support. As you and the other c-level executives at your business have likely discovered since the start of the pandemic, your ability to work remotely depends directly on your IT support.

In the remote setting, technology is necessary so that you and your staff can:

  • Access files, applications, and systems from a remote setting
  • Collaborate with colleagues, partners, and customers via video conferencing solutions
  • Stay secure against the increased rate of phishing attacks related to the pandemic
  • Maintain communications with cloud-based phone systems that keep staff connected

Have you found that an internal IT team is capable of handling all this?

The Downsides Of Internal IT

  • Employment & Management: An in-house IT team can cost a lot to manage and maintain. To be effective, IT service and support requires up-to-date skills and expertise. There are additional expenses on top of the salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you even more than a standard salary.
  • Training & Certifications: With cybercrime and other threats to your business, you must ensure your IT staff is trained on the latest cybersecurity tactics. In addition, software, hardware, and cloud solutions are constantly evolving. To provide the most cost-effective IT solutions, your IT personnel should attend vendor training and stay up on certifications that expire. These training and certification expenses can really mount up and may involve travel expenses as well.

This is why outsourced IT services are the better choice.

Outsourced IT Services Are Optimized For Remote IT Support

Outsourcing your IT services can get you and your team the IT support you need, likely at a more cost-effective rate. These IT companies are already experienced in delivering remote support solutions where applicable and visiting on-site when necessary.

By migrating to an outsourced IT service, you can avoid a number of expenses that come with managing your own internal IT:

  • Employment Costs: An in-house IT team can cost a lot to manage and maintain. To be effective, IT service and support requires up-to-date skills and expertise. There are additional expenses on top of the salary to consider. For example, holidays, and the coverage while your network administrator is away. When you consider all of this, just one network administrator can cost you even more than a standard salary.
  • Ongoing Training and Certifications: With cybercrime and other threats to your business, you must ensure your IT staff is trained on the latest cybersecurity tactics. In addition, software, hardware, and cloud solutions are constantly evolving. To provide the most cost-effective IT solutions, your IT personnel should attend vendor training and stay up on certifications that expire. These training and certification expenses can really mount up and may involve travel expenses as well.

The bottom line is that outsourced IT services give you access to a team of experienced and knowledgeable IT experts— can you get the same from an in-house IT staff?

For more information as to how we can best serve your business needs, click here to get in touch with our experts or call us at our offices in:

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