Client Support

Google Rating

4.8

Based on 233 reviews

ICS | Managed IT Services and IT Support Company in Houston

4.8

Paula Andrade

1757434825

Chrisy Schlueter

1755878710

AMAZING EXPERIENCE EVERY TIME FROM EVERY EMPLOYEE I HAVE TALKED TO!!!

Dee

1755811784

Nic Turnipseed

1755187210

Stacie Preston

1754496943

Great customer service and fast response time! - Sebastian was professional and easy to work with. Grateful to have their support and assistance.

Robert Fabela

1753208259

Thank you so much for all the effort you give to ensure we are operational.

Felicia Silvers

1752674467

Quick and Friendly service!

Mikeyera Marshall

1752605495

Tatiana Escudero

1752599950

Eileen H. Law CPA P.C.

1748979403

We used this company for our IT services several years ago. When i questioned their bills, they terminated our services. A year later their controller sends me 3 bills from May of 2023. Seriously. We paid our final bill and left these people. They were very expensive and our services were left wide open according to our new IT company. I do not recommend them. As of today they are still sending us bills from January 2024 that i already showed him was paid. Now he is threatening to turn us over to collections...so I will gladly see you guys in small claims court. This is harassment.

Janis Bushen

1748003107

A couple of days ago I had an issue with the phone. I was terribly frustrated. I emailed our Tech (Clifton) and got an almost instant reply. I still had issues and emailed again, instant reply. This went on and then Clifton called me. He is absolutely the best, he is a great asset to ICS. He was so calm, fabulous Customer Service. Issue dealt with, no problem. My colleagues called me the Tech Master, but I owe it all to Clifton. He's GREAT!

Bristow DaKs1007

1743453287

Patrick McGuirk

1741109371

Keith Wukasch is ALWAYS fantastic!He always goes the extra mile to help you out.

Suzanne Stewart

1739297846

Eric was very helpful and resolved my issue quickly 😊

Craig Berkowitch

1738603628

Karen Gust

1737753149

Keith was prompt to correct our phone configuration. He knows what he is doing and had it completed the same day.

Paige Burger

1729884613

My wifi was not working, so one of the people in charge of my apartment said to call them. I called them, explained the issue and when it started, they told me there was a storm that reset some stuff. They walked me through the whole process, told me they would call me back in about 15-20 minutes. About 15-ish minutes later they called me back and we got my wifi working again. Brooke I think was the name of the person that helped me.To put it a bit more simply, wifi wasn't working, I was told to call them by apartment people. I called them, they helped me. I will be putting their info next to my wifi for future reference in case this happens again.

Paul T

1729196296

Wendy Morales

1729189918

Joshua Robertson

1727362485

They are familiar with our system and every time they get on a call they get the problem fixed very quickly.

michael beliz

1722534899

Quick and prompt response. Great service!

Aden Eidson

1722515679

Drive better

J James

1711548496

Always responsive and super organized

Brandon Sweeney

1709214762

Quick Resolution

Kirk B.

1707772546

Cavan Phillips

1705611301

Has been great working with ICS, Chris and David have been very pleasant to work with in IT. Big or little tasks, we are glad to have chose ICS for our IT needs

Derek Kennley

1703106514

nidhi kumari

1702656025

Eli Lainhart

1699372993

Took our deposit for the project and then ghosted us. Never return phone calls, or emails. Worst experience ever. I'd give a zero star if I could. Avoid doing business with this company. You will be disappointed. Medina Healthcare System, Hondo Texas

Sheila Galindo

1698941489

Negative billing, service, too expensive etc. IT support is great, but look around first.

Johnny

1695751741

Chris Schaefer works well with our UBEO team to make sure that we are aware of any upcoming moves or request.

Nick P

1695412857

Jasper Eisenberg

1693947669

Thoughtful & thorough

Rick Ebert

1692364831

Overerall: great.

Brileigh Erickson

1689980077

Mitchell was extremely helpful

Benjamin Scardello

1684441241

Warning! While it may be that some companies have a good experience with ICS, my company did not. During the three years using ICS, there were a host of problems. But the most impactful to us, was during a simple dispute over billing for products we canceled. During the discussions to resolve the dispute, they choose to withhold critical support. We continue to pay for their services without receiving any support. In other words, they held us hostage until we paid them without a satisfactory resolution to the dispute. Just be cautious us this firm.

Sharon May

1683551956

Dale Fischbach

1679950176

Did great, fixed the problem in under 3 minutes. Superb performance.!

1677772073

1677003887

1676417203