The Difference Between Proactive and Reactive IT Support in Houston
When it comes to IT, many managed service providers willingly admit they are reactive as opposed to proactive. If your IT support provider in Houston isn’t attempting to prevent tech problems before they arise, it is time to move on to a new one. The best IT support models are proactive in that they identify […]
When it comes to IT, many managed service providers willingly admit they are reactive as opposed to proactive. If your IT support provider in Houston isn’t attempting to prevent tech problems before they arise, it is time to move on to a new one. The best IT support models are proactive in that they identify technical issues before they become problems that chew up resources.
The Shortcomings of Reactive IT Support
Most businesses reach out to an IT support firm in Houston after tech problems pop up— this is a reactive approach. Businesses can save plenty of money, time and effort by allying with an IT service provider in advance of nasty problems arising. The best IT support companies will go out of their way to seek out potential technical stumbling blocks and remedy them in a timely manner. This proactive approach is much more effective than waiting for something to go wrong and attempting to fix it in the aftermath.
A reactive approach does not provide visibility into the business’s full IT structure. Furthermore, the outsourced IT group is tasked with the challenge of searching for the exact cause(s) of the problem. This process burns up valuable time and energy. It even opens the door for a problem that can’t be solved. Such a situation could have been completely prevented in the first place had a proactive approach been employed from the get-go.
The Transition to Proactive IT Support
It is time for IT support providers to prevent technical issues before they wreak havoc. Think of this approach as similar to bringing an automobile to a mechanic for an oil change and brake inspection. Such preventative maintenance greatly reduces the odds of a breakdown. Proactive IT support monitoring and maintenance does the same thing for networks. It pinpoints IT security weak points, server issues, and other possible problems before they rear their ugly heads. This approach also provides a client’s IT support team with full visibility into the workings of the IT infrastructure including individual workstations and the network as a whole.
Proactive IT support provides businesses with the insights necessary for meaningful analysis and subsequent planning that dramatically improves IT processes. This approach makes use of regular reporting and IT health dashboards that empower IT support professionals to gain a full understanding of a client’s unique IT system. This level of understanding lets the IT team solve complicated tech challenges with greater efficiency.
Examples of such challenges that can be proactively addressed include:
Whether a client’s workstation applications will soon be up for license renewal
If a plan is necessary for a server replacement
If disk space is running low
The overarching security level of the existing system
Better Planning and Budgeting
Another key advantage of proactive IT support is that it helps with IT planning and budgeting. This style of support provides regular health checks and monitoring. This creates the opportunity to develop detailed budgeting, resource allocation, and planning.
The IT Experts are on Your Side
At ICS, we are here to help you with your business’ IT challenges. Whether you are looking for assistance with network security, cloud hosting, or other IT support solutions for your Houston business, we can handle them all. Contact us today and let’s get started!
ICS is a Texas-based 37-year-old technology company specializing in Managed IT, VoIP, Video Conferencing and Video Surveillance solutions for US and International businesses. ICS has over 4000 regional installations and specializes in multi-site businesses between 25 and 2500 employees. ICS’s customers enjoy the experience of ICS’s Total Care program which provides clients flat fee services with obsolesence and growth protection. Whether a customer elects to deploy their IT, Video Conferencing or VoIP in the cloud or on the customer’s premise, ICS can provide a full turn-key solution for our clients under one flat monthly fee.
ICS Specializes In Managed IT Services, Business Telephones, Video Conferencing & More.
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