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IT support San AntonioAs technology continues to evolve, the need for IT support in San Antonio changes with it. With the growing usage and complexity in computer services, trying to stay on top of it all proves to be a challenge. For many small businesses, this challenge is difficult, costly, and risky. More and more companies are choosing to outsource these services, as it makes more sense as a business decision.

Why Choose to Outsource IT Work

Choosing what functions to outsource is a critical step in managing a small business. You cannot do it all, but there are some things you must keep in-house. Here are several reasons why IT support in San Antonio isn’t one of them:

  • It’s not core – As a small business owner, you need to focus your company’s assets, talents, and efforts into core business tasks. IT services aren’t what makes your business special, and growing talent in this area doesn’t add any value to your company.
  • It’s very specialized – The work required to train your staff is extensive for IT services. It takes a great deal of time and effort to gain the knowledge necessary to produce quality services. This makes it a task that isn’t easy to add on to someone’s usual daily tasks.
  • You don’t need it all the time – For small businesses, having a dedicated IT team just isn’t required. It is a waste of resources to have a team who is only used once in a while.

With all these reasons, it is clear why more and more businesses are looking to outsource their IT services.


One of the great things about outsourcing IT services is that you are reducing your risks. Your company likely has limited knowledge in the realm of IT. This makes it difficult to assess the risks of your IT choices properly. By outsourcing, you are shifting the risk to the MSP company you select. The great thing about this is that they know what they are doing. They have the tools and information to handle these risks appropriately.

Your IT Options

When looking into outsourcing your IT needs, there are many different options available to you. For basic needs such as user management, antivirus, and server support, you are likely covered by almost any MSP agreement. These are simple baseline services available. Of course, there are more involved services available. Remote connectivity, VPN services, and virtual CIO services are also available. These services extend you IT serviceability. Continuity and implementation services are also available to keep your systems up and running. Many MSP agreements are flexible and the solutions out there can be molded to suit your needs.

Your business needs to work on making itself great at what it does— those things that make your business special and set your company apart from the competition. In all reality, in-house IT support doesn’t give you any edge. At ICS Communications, we provide top-notch IT services and IT support in San Antonio. Contact us today to learn more about how we can help your business reach new heights.