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In 2017, Toshiba announced it was shutting down its business phone division as part of a larger corporate restructuring. The maker of IP business telephones was focused on providing services primarily to small- and medium-sized businesses.
For businesses using Toshiba products, the shutdown (and subsequent acquisition) continues to cause a great deal of confusion and risk. For companies looking for support of existing Toshiba business phone systems or are considering an upgrade, now is the right time to engage an expert partner to deliver business phone needs.
Several weeks after Toshiba announced the shutdown, Mitel acquired certain components of the Toshiba unified communications product line. Those products included:
These solutions were among the most common components of Toshiba’s business phone product line.
However, Mitel has since announced a planned phase-out of the IPedge and Strata CIX systems. In October 2018, it stopped selling the systems and as of October 31, 2019, will cease add-on sales of cards and phones. Technical support ends on October 31, 2021.
For existing Toshiba phone users, this means a new reality.
ICS can provide support for your existing phone systems. Our business telephony experts can help assess the current state of your Toshiba phones and what is realistic and cost-effective to try and replace or salvage.
Among the services ICS offers for your existing Toshiba phones are:
At this point, business owners have to consider when to switch from Toshiba to a different unified business communications solution. While the systems and components may continue working for a few years, there will be no opportunity to add new Toshiba features or equipment.
For businesses that have been using Toshiba phones, there can be significant advantages to considering a different solution.
One of the reasons Toshiba was unable to sustain its business phone product line was the company’s slow response to emerging technologies. Today, organizations can leverage Voice over Internet Protocol (VoIP) technology that offers significant advantages, especially in today’s mobile-driven business climate. Among the key benefits are:
Businesses with Toshiba phones can leverage short- and long-term opportunities working with the trusted business telephone provider for companies in Houston, San Antonio and Austin. To schedule an initial consultation about your business phone needs, contact us today.