Why Should ICS Be Your IT Partner?

Being a Managed IT Partner means being a partner in every sense of the word. One who takes a vested interest in the success of your association, non-profit organization, or small or medium-sized business in Austin — And one who also takes pride in providing customized guidance and support to ensure your success through the right technologies.

With ICS You’ll Have A Managed IT Partner Who:

  • Responds within an hour to your calls. Availability is one of our highest priorities. That’s why we’ll always respond within an hour to your calls. With ICS, you’ll have a Managed IT Partner who understands your unique needs–Someone who understands that every minute of IT downtime is money down the drain. We’ll treat your issues with a sense of urgency.
  • Is an IT Advisor and not just a repair service. We’ll strategize with you, plan and implement technology solutions that provide the best return on your investment. As a knowledgeable, experienced IT Partner we’ll help you prioritize your needs, and implement an effective IT roadmap with actionable steps to reach your target goals.
  • Will customize solutions based on your unique needs. Plus, our technicians explain everything they do in plain language so you and your employees can understand and know how it will impact your business operations.
  • Provides a guaranteed Service Level Agreement. And we’ll monitor your network 24 hours a day to act on any issues before they cause IT interruptions or downtime that can disrupt your staff’s productivity.
  • Helps you budget for the IT services you require. We offer services that you can predictably budget for, and solutions that you can write off as operating expenses rather than capital ones. You’ll have a customized package of services for a fixed monthly fee that you can count on.
  • Ensures that you’ll have a highly secure IT environment, so you won’t have to worry about viruses, malware, and hackers stealing your confidential data. We use best-of-breed technologies that block data intrusions and eliminate them before they enter your network. And we’ll also help you maintain IT security compliance for industry and government regulations.
  • Sets up Business Continuity and Disaster Recovery Solutions with both onsite and offsite cloud backups to ensure you can always access your IT even if your office is closed due to a storm or other disaster. Plus, we’ll provide continuous backups and testing to ensure your data is easily recoverable.
  • Ensures that proactive support is ongoing so you can have the peace of mind that your IT network will run as it should. This way you can focus on your core competencies rather than worrying about technology issues.
  • Offers many different services and solutions that you can choose from. This includes things like hosted cloud services, VoIP business phones, mobile device management, wireless services, virtual CIO services, surveillance camera systems, data cabling and more. With a variety of services, we can provide customized information technology solutions that best fit your needs.
  • Makes your success our priority. We get to know your business and your goals. How can you tell if we’ll do this? Ask us about our clients and the success rate they experienced by using our Managed IT Services.

ICS does all of this and much more. We’ll be your Managed IT Partner in every sense of the word. To find out for yourself, contact us in Austin. Our success is dependent upon our clients’ success and yours.

Eric C
Eric C
20:28 13 Jun 19
Quick Response time, very knowledgeable, friendly customer service & they get the job done!
Tara Warne
Tara Warne
16:46 06 Jun 19
Chris Hudson with ICS was a huge help in solving the issue with our server. He was able to troubleshoot and locate the problem and get it corrected so that we could get back to working asap! Great customer service and clear communication skills as well.
A/C Technical Services
A/C Technical Services
21:07 05 Jun 19
Chris called immediately after service ticked was placed. Addressed all issues promptly, efficiently with a pleasant attitude. Thanks Chris!!